Care Coordinator - Bilingual

Job Description

Job Description

Job Title: Care Coordinator Department: Access Medical Discount PlanReports To: Assistant Director Supervises: N/A Location: Access to Healthcare Network – Reno OfficeStatus: Non-Exempt About Access to Healthcare Network (AHN)Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.Job PurposeThe Care Coordinator is responsible for overseeing and managing AHN member cases to ensure compliance with AHN requirements and provider care plans. This role serves as an advocate for members by identifying and resolving care-related issues while promoting continuity and quality of care. The Care Coordinator guides members through the healthcare system, providing education, support, and coordination to help them successfully navigate treatment plans and access appropriate services.Key ResponsibilitiesBuild and maintain effective, professional relationships with AHN partners and providers, ensuring consistent follow‑through and collaboration Respond to all calls, emails, written correspondence, and client referrals within established service standards (within 48 hours) Collect and analyze relevant information to estimate surgical costs and clearly communicate cost scenarios to members Demonstrate working knowledge of CPT and ICD codes, medical billing processes, and insurance concepts to discuss balances and financial responsibilities with members Maintain accurate, timely documentation by updating Salesforce records and other required systems Adapt to department-specific schedules while managing multiple priorities efficiently in a fast-paced environmentEducation & Experience RequiredBilingual (English/Spanish)- RequiredHigh School Diploma required; AA Degree preferred Minimum 2 years of experience working with socioeconomically diverse or disadvantaged populationsProficiency in Microsoft Office and database systems Community Health Worker (CHW) Certification (must complete within 90 days of hire)Demonstrate strong critical thinking, problem‑solving, and communication skillsMaintain a valid driver's license and ability to operate an AHN company vehicle as needed Must adhere to HIPAA regulationWork Environment The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environment Ability to travel and drive for extended periods (up to four hours at a time)Be able to sit at a computer for up to 6 – 8 hours per day Be able to stand between 3 – 6 hours per day. Be able to withstand hand/wrist deviation and repetition Must be able to lift, carry up to 30 pounds with a fair consistencyThe statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment. Funding ClauseThis position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated. Access to Healthcare Network is an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.Benefits: Medical Insurance & Vision provided at no cost to the EmployeeHealth Savings Account HDHP (HSA) includes employer matching $35.00 per monthDependent Care Flexible Savings Account (FSA)Low-cost health insurance options for your dependentsDental insuranceFree Life Insurance and Long-Term DisabilityVoluntary Ancillary Benefits4 Weeks Paid Time off in your first yearWFH Options14 HolidaysBereavement Leave4 weeks Paid parental leaveTuition Assistance and more!Required to pass a background check through the State of Nevada