Service Delivery Lead

Leads a team of professionals handling treasury payments solutions /technical/card customer inquiries, ensuring seamless client experiences. Provides comprehensive support to sales forces and manages risk and compliance. Acts as a change champion and subject matter expert, offering strategic input and developing solutions based on business needs. Promotes a culture aligned with BMO’s values, fostering diversity and inclusion. Key Responsibilities Inspire and guide team members to resolve client issues promptly. Ensure timely and accurate resolution of tickets/requests. Empower team with product/service knowledge. Proactively inform clients of changes/enhancements. Foster a culture aligned with BMO’s values, promoting diversity and inclusion. Ensure adherence to guidelines and goals. Build collaborative teams across functions. Assist in executing business development plans. Develop solutions for customer-specific issues. Participate in client calls and analyze service problems. Identify process improvement opportunities. Collaborate with stakeholders to meet business objectives. Participate in audits and resolve customer issues. Develop and administer training programs. Professionally respond to client concerns and document requests. Develop top talent and improve team performance through training and recognition. Build effective relationships with stakeholders and analyze client needs. Monitor client survey results to enhance delivery effectiveness. Apply quality assurance and incident management practices. Assign tasks within guidelines by Manager. Qualifications 2 to 3 years of proven leadership and team inspiration experience Strong understanding of treasury payments/card solutions Must have Commercial Banking experience Must have the experience to manage a team of Dedicated Service Advisors Excellent communication and organizational skills Proficiency in Microsoft Office 365 Experience in business development and client service Problem-solving and collaboration skills Knowledge of change management and risk mitigation Ability to develop training programs Commitment to client advocacy and satisfaction Salary $69,000.00 - $127,800.00 The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. Pay Type Salaried Benefits BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr BMO Financial Group