Information Technology Support Specialist

IT Support Specialist / Desktop Support Technician

Responsibilities

• Provide hands-on Tier 2 technical support for Windows workstations, laptops, mobile devices, printers, phones, and enterprise applications
• Troubleshoot Microsoft 365 issues across Outlook, Exchange Online, Teams, OneDrive, and Office applications
• Administer and troubleshoot Microsoft Entra ID, including user accounts, groups, permissions, MFA, and access-related issues
• Administer Exchange Online, including user and shared mailboxes, permissions, distribution groups, and email-related troubleshooting
• Manage Windows, iOS, and Android devices through Microsoft Intune, including enrollment, configuration and compliance policies, application deployment, device assignments, and troubleshooting
• Troubleshoot Intune enrollment, compliance, application deployment, and device-management issues through resolution
• Support the full employee onboarding and offboarding lifecycle, including account provisioning and deprovisioning, licensing, permissions, group membership, access changes, and device setup
• Utilize PowerShell scripting to automate user administration, system maintenance, and other repetitive IT tasks
• Install, configure, image, deploy, and maintain Windows PCs, laptops, and mobile devices
• Troubleshoot hardware, software, endpoint, identity, authentication, access, and connectivity issues
• Support Google Workspace and other enterprise applications as needed
• Provide in-room and virtual meeting support for Microsoft Teams, Zoom, and A/V equipment
• Manage support requests through an IT ticketing system, maintaining accurate documentation and timely follow-up
• Take ownership of technical issues through resolution, collaborating with infrastructure, security, and other IT teams when escalation is required
• Provide responsive, customer-focused support to end users in a fast-paced environment

Requirements

• Strong hands-on Tier 2 desktop or IT support experience in an enterprise environment
• Hands-on experience administering and troubleshooting Microsoft 365 and Exchange Online
• Strong Microsoft Intune experience, including endpoint management, enrollment, policies, compliance, application deployment, and troubleshooting
• Hands-on Microsoft Entra ID experience, including users, groups, permissions, MFA, and identity/access troubleshooting
• Experience managing onboarding and offboarding, including account provisioning and deprovisioning
• PowerShell scripting experience for automation and administrative support
• Strong Windows 10/11 troubleshooting and endpoint support experience
• Experience with Office 365 Admin Center and Microsoft cloud administration tools
• Experience working within an IT ticketing system such as ServiceNow, Jira, or a similar platform
• Strong communication, customer service, and problem-solving skills
• Ability to independently troubleshoot technical issues while knowing when deeper infrastructure or security escalation is appropriate
• Ability to lift up to 30 lbs