Compliance Lead - Digital Lending

Job Description

Job Description

About Us

TBO Bank serves its customers from our hometown location in Orrick, Missouri as well as our newest location in Prairie Village, Kansas. We’ve taken pride in building banking relationships that have spanned decades. Now we’re bringing “the feel” of hometown banking to a broader landscape. Our mission: to connect and empower in a way that is human, relatable and real. As we expand the reach of our relationships, you can feel secure working for a bank that just gets it.

Position Summary/Objective

TBO Bank is seeking a dynamic, self-motivated and knowledgeable compliance professional to join our team. Under general supervision, this role will perform a broad range of functions related to the bank’s Compliance Management System while following established policies and procedures and must maintain knowledge of the rules and regulations governing the bank. The main purpose of this role is to provide advice, analysis, and reporting with respect to implementation of and compliance with applicable rules and regulations tied to digital lending activities. 

The ideal candidate will possess a strong understanding of consumer financial protection laws, state consumer lending requirements, and digital lending operational environments. This individual should be comfortable performing regulatory research, validating controls and first-line monitoring activities, reviewing customer-facing materials, and supporting remediation efforts within a highly regulated consumer lending environment. This role is execution-focused and will work cross-functionally with operations, product, servicing, vendor management, marketing, and leadership teams to support ongoing compliance governance activities.

ESSENTIAL FUNCTIONS

Monitoring, Validation & Compliance Oversight

1. Perform routine and targeted monitoring and validation activities across the digital lending lifecycle.
2. Validate first-line monitoring activities, operational controls, and remediation efforts for effectiveness and regulatory alignment.
3. Review operational workflows, servicing activities, customer communications, disclosures, and customer outcomes for compliance with applicable regulatory requirements.
4. Support execution and maintenance of the compliance monitoring and testing calendar for digital lending activities.
5. Assist in identifying operational inconsistencies, compliance concerns, and potential consumer harm indicators.

Consumer Financial Protection & Regulatory Support

1. Maintain working knowledge of applicable federal and state consumer lending requirements.
2. Conduct regulatory research and assist with interpretation of consumer financial protection requirements applicable to digital lending operations.
3. Support review of marketing materials, customer-facing communications, disclosures, and operational processes for compliance alignment.
4. Assist with direct regulatory response activities, complaint escalations, and remediation support efforts where appropriate.

Complaint Governance & Issue Management

1. Review consumer complaints for completeness, response quality, customer treatment considerations, and regulatory alignment.
2. Identify complaint trends, repeat operational concerns, and potential systemic issues requiring escalation.
3. Escalate identified compliance concerns, operational inconsistencies, and remediation gaps using established governance processes.
4. Track remediation activities, corrective actions, and validation efforts associated with identified issues.

Vendor Management & Governance Support

1. Support execution of the Bank’s vendor management calendar and related governance activities from a compliance perspective.
2. Assist with compliance-related reviews associated with third-party oversight, due diligence activities, complaint trends, and monitoring expectations.
3. Collaborate cross-functionally regarding vendor governance observations, remediation tracking, and issue escalation activities.

Collaboration, Reporting & Governance

1. Prepare recurring compliance reporting summarizing monitoring activities, complaint trends, remediation efforts, and key observations.
2. Collaborate with Operations, Product, Servicing, Vendor Management, Marketing, and leadership teams regarding compliance-related observations and governance activities.
3. Support audit and regulatory examination activities through evidence gathering, issue tracking, documentation review, and remediation support.

  Experience and Qualifications

1. 3+ years of banking, fintech, or consumer financial services compliance experience.
2. Prior experience working in financial services consumer compliance, with emphasis on digital consumer lending products.
3. Industry certification (CRCM, CERP, CAMS, etc.) preferred, or a willingness to obtain.
4. Bachelor’s degree in business, Law, Finance, or related field preferred.
5. Experience with third-party risk, operational risk, and/or banking products risk.
6. Proficient in Excel (joining data-sets and reporting).
7. Excellent leadership, communication, and organizational skills.
8. Ability to manage competing priorities in a fast-paced, regulated environment.
9. Strong analytical and data interpretation skills; ability to identify patterns and root causes in complex environments; ability to self-start.

Physical Requirements**

1. Ability to sit or stand for extended periods while working at a desk or computer.
2. Must be able to use a computer and other office equipment (e.g., phone, printer).
3. Ability to communicate effectively in person, via phone, and through written correspondence.
4. Ability to concentrate and focus on tasks for extended periods in a fast-paced environment.

*TBO Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

** The physical demands listed are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.