Senior Site Reliability Engineer

OverviewJob PurposeTo assist with day-to-day activities supporting ICE Mortgage Technology applications related to deployment and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.ResponsibilitiesEmploy deep troubleshooting skills to improve the availability, performance, and security of IMT Services.Coding and Automation of Applications on Linux, Windows, Cloud PlatformsImplement automated tests, automated deployments, and operational toolsCollaborate with Product and Support teams to plan and deploy product releasesWork with Linux, Windows, Cloud Platforms and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processesWork with Engineering leadership to build shared services that meet the requirements and need of the platform and application teamsEnsure services are designed with 24/7 availability and operational readiness and rigorImplementation of proactive monitoring, alerting, trend analysis and self-healing systemsDefine non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systemsContribute to product development / engineering as needed to ensure Quality of Service of Highly Available servicesIdentify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalatedResolution of product/service defects or design changes, infrastructure changes, or operational changesPartner with other SREs and lead by example - contributor more than a delegatorDevelop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technologyKnowledge and Experience7+ years of Systems/Applications automation in 24x7 Production support services environmentsBS in Computer Science, Computer Engineering, Math, or equivalent professional experienceFluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET7+ years managing Enterprise Red Hat Linux experience requiredExcellent troubleshooting skills, utilizing a systematic problem-solving approachDemonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols)Experience with elastically scalable, fault tolerance and other cloud architecture patternsExperience with Continuous Integration and Continuous Delivery conceptsGood to have experience in Containerization concepts like Kubernetes Proven strength in SaaS services, experience in massive scale web operationsMust be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alikeExpertise with monitoring, alerting and incident response tools and performing root cause analysisExperience with deployment automation tools like UCDExperience with Azure DevOps (ADO)#LI-JM1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.