Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Global Director, Customer Experience & Support

LeadsOnline

LeadsOnline in Plano, TX is seeking a Director of Customer Support to shape and execute the global strategy for our support organization. Reporting to the CCO, you will oversee customer care, onboarding, technical support, training, communications, and quality assurance to deliver exceptional experiences and revenue retention. As we evolve toward a subscription‑based SaaS model, you will lead a global team, collaborate with Sales, Marketing, and Product, and ensure a customer‑first culture with #J-18808-Ljbffr LeadsOnline

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Global Director, Customer Experience & Support in Plano, TX vacancy
  • Elevate the customer experience by spearheading transformative success strategies...  ....As a Customer Success Director in Infrastructure Platforms,...  ...impact across customer groups.Support an internal JPMC line of...  ...complex matrix organizations with globally dispersed resourcesCloud... 
    Suggested

    JP Morgan Chase

    Plano, TX
    4 days ago
  • $70k - $80k

     ...worldwide, Age of Learning is a global leader in efforts to advance...  ...to our team! Presently, our Customer Success team is in search of...  ...timely, accurate, and friendly support. Build strong working...  ...internal processes and customer experience. Monitor customer usage data... 
    Suggested
    Work at office
    Local area
    Remote work
    Worldwide
    Flexible hours

    GrabJobs

    Plano, TX
    3 days ago
  •  ...that NTT DATA provides to the customer. This is an individual...  ...program for NTT DATA personnel supporting the customer ensuring individuals...  ...Qualifications:12+ years of relevant experience Strong knowledge of standards...  ...identifying and utilizing a global risk based management model.... 
    Suggested
    Contract work
    Work at office
    Remote work
    Flexible hours

    NTT DATA

    Plano, TX
    4 days ago
  •  ...digital transformation, and customer‑centric technology solutions...  ...innovation, operations, and customer experience.Collaborate with internal and...  ..., serving 75% of the Fortune Global 100. We are committed to...  ...provide timely and effective support tailored to each client’s... 
    Suggested
    Work at office
    Remote work
    Flexible hours

    NTT DATA

    Plano, TX
    2 days ago
  •  ...payment processing. As the Executive Director, Customer and Client Experience Strategy within Auto, you will lead...  ...executive-ready reporting and support regulatory/risk inquiries with documentation...  ...diverse talents they bring to our global workforce are directly linked to... 
    Suggested

    JPMorgan Chase & Co.

    Plano, TX
    1 day ago
  •  ...Customer Success Manager At Enseo, we're redefining what hospitality technology can be...  ...Mexico deliver personalized digital guest experiences while simplifying operations behind the...  ...-wide insights, Enseo's platform supports some of the most recognized hotel brands... 
    Work at office
    Remote work
    Work visa

    Enseo

    Plano, TX
    1 day ago
  • $130k - $150k

     ...chain. Job Description Customer Experience/Success Deliver targeted,...  ...Provide ongoing support to optimize the platform adoption...  ...reviews with key stakeholders (Director, VP level) at client organization...  ...San Diego, California, is a global software company... 
    Temporary work
    Fixed term contract
    Remote work
    Flexible hours

    Renesas Electronics

    Frisco, TX
    1 day ago
  •  ...CertifID is seeking an accomplished Senior Customer Success Manager (CSM). As Senior CSM,...  ...and mid-market customers, who you will support through the complete post-sale lifecycle...  ...-functional work that enhances customer experience, informs roadmap priorities, and improves... 
    Remote work
    Flexible hours
    Night shift

    GrabJobs

    Plano, TX
    2 days ago
  • $74.23k - $128.88k

     ...ABOUT THE TEAM SAP Customer Delivery Engagement (CDE) is...  ...customers’ IT operations and support customers on their digital transformation...  ...job with minimum years of experience on each) Minimum 4+ years...  ...in an international and global virtual matrix organization... 
    Contract work
    Temporary work
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Plano, TX
    29 days ago
  •  ...for a leader who embodies them. The Director of Customer Support is a senior leadership position that...  ...responsible for shaping and executing the global strategy for Customer Support at...  ...goal is to deliver exceptional customer experience, drive operational excellence, and... 
    Temporary work
    Work at office

    LeadsOnline

    Plano, TX
    2 days ago
  •  ...that need to train employees, customers, and partners at scale. While...  ...(CSM) to join our growing, globally distributed team. In this role...  ...seamless, high-impact customer experience. What you’ll do:...  ...expansion opportunities and support upsell and account growth.... 
    Remote job
    Immediate start
    Worldwide

    CYPHER LEARNING, INC.

    Plano, TX
    5 days ago
  • $150k - $175k

     ...building the AI-driven future of customer success, from retention to...  ...team reporting to the Director, Customer Success. This role...  ...transformative outcomes and exceptional experiences for both client...  ...strategic recommendations, supported by data-driven insights and... 
    Full time
    Remote work
    Flexible hours
    Weekend work

    GrabJobs

    Plano, TX
    5 days ago
  •  ...stewardship in various industries. We support how America nourishes its...  ...dedicated to transforming global practices in feeding and...  ...What we are looking for: The Customer Service Manager is responsible...  ...opportunities to elevate their experience and drive mutual growth. Develop... 
    Remote work

    GrabJobs

    Plano, TX
    1 day ago
  •  ...smarter, sustainable and more connected experiences that empower people to live better....  ...to oversee and improve the eCommerce Customer Service Operations teams handling...  ...orders Provide leadership to our global operational support partners to assure consistent and timely... 
    Hourly pay
    Full time
    Work at office
    Remote work

    Samsung

    Plano, TX
    10 days ago
  •  ...leadership, and project management skills to deliver outstanding customer experiences while driving continuous process improvement. This role is...  ...levels, and service quality to ensure exceptional client support. Establish performance expectations and provide coaching,... 
    Work at office

    The Hire Solution

    Plano, TX
    1 day ago
  • $152k - $209k

     ...pipeline generation, consistently meet license, support, and service revenue targets, and directly impact customer experience. This role offers a dynamic environment where...  ...empathy to make really big things happen on a global scale. Because our solutions are everywhere,... 
    Full time
    Temporary work
    Local area
    Remote work
    Flexible hours

    CISCO Systems

    Plano, TX
    3 days ago
  •  ...innovation, and transform the client experience. This role is your chance to...  ...of Treasury Services and/or Custom Card products Data Analytics...  ...our diverse and innovative global organization will provide you...  ...reimbursement, mental health support, financial coaching and more.... 
    Work experience placement
    Work at office

    JP Morgan Chase

    Plano, TX
    1 day ago
  •  ...existing clients.Coordinate escalated project or support issues to ensure timely resolution and customer satisfaction.Your Qualification:Associate’s degree...  ...university preferred.Minimum 3 years of industry experience in vendor or healthcare setting.Previous Selling Solutions... 
    Full time
    Remote work
    Flexible hours
    Night shift

    CompuGroup Medical

    Richardson, TX
    2 days ago
  • $65.6k - $86.1k

     ...true partnership to help our customers find matches that make their...  ...innovative culture is fully supported by a research and development...  ...heard and welcomed. Lennox is a global community that values each...  ...customer concerns. Drive CX experience initiatives and identify opportunities... 
    Temporary work

    Lennox

    Richardson, TX
    5 days ago
  •  ...core leader, driving value for customers, guiding successful launches,...  ..., and ensure top-tier client experiences. You challenge traditional...  ...that enables development to support the overall strategic roadmap...  ...diverse talents they bring to our global workforce are directly linked... 

    JP Morgan Chase

    Plano, TX
    1 day ago
  •  ...Customer Success Manager The Customer Success Manager connects...  ...role plays a meaningful part in supporting customer adoption, helping...  ...improve the overall customer experience. The Customer Success Manager...  ...you. LSEG is a leading global financial markets infrastructure... 

    London Stock Exchange Group

    Allen, TX
    2 days ago
  •  ...is to deliver the Mini Mall Experience in everything that we do, with...  ...exceptional service experience to our customers - both internal and external,...  ...business. We are seeking a Director, Customer Care Center to lead...  ...vendor opportunities to support capability and scale Develop... 
    Work at office

    Mini Mall Storage Properties

    Plano, TX
    4 hours ago
  • $67.54k - $79.45k

     ...and allows us to create an experience that closely resembles our standard...  ...for a Supervisor, Beckett Customer Care to lead the daily...  ...people. You’ll report to the Director, Global Customer Experience and work...  ...across phone, email, and other support channels. Monitor and... 
    Full time
    Work at office
    Remote work
    Worldwide
    Flexible hours
    Shift work

    Collectors

    Plano, TX
    4 days ago
  • $67.54k - $79.45k

    Job Overview Supervisor, Beckett Customer Care - leads daily customer care operations...  ...of Collectors), reporting to the Director of Global Customer Experience, based in Plano, TX. The role...  ...operations across phone, email, and other support channels. Monitor and improve key... 
    Full time
    Work at office
    Remote work
    Flexible hours
    Shift work

    Collectors Universe, Inc.

    Plano, TX
    1 day ago
  • $14 - $14.5 per hour

     ...development. Whether you're working in our four global Home Offices, Distribution Centers or...  ...Responsible for promoting an excellent customer experience. Oversees a team of Associates at front...  ...loyalty programs Assigns registers, supports and responds to POS coverage needs, and... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX

    Plano, TX
    4 days ago
  •  ...spend across the enterprise. Senior Customer Success Managers are responsible for the...  ...delivering an industry leading customer experience.   **Please note this is a hybrid role...  ...researching issues and partnering with Support teams to resolve technical concerns.... 
    Work at office
    Local area
    Flexible hours
    Shift work
    3 days per week

    Emburse

    Addison, TX
    7 days ago
  • $160k

     ...compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including...  ...Solutions Architects, Technical Support, Product Management, Engineering...  ...What we're looking for: 5+ years experience in Public Sector facing roles collaborating... 
    Local area
    Remote work
    Flexible hours

    GrabJobs

    Plano, TX
    5 days ago
  • $74.9k - $112.3k

     ..., driving portfolio growth strategies, supporting contract renewals, and serving as the primary...  ...AT&T's largest national MDU and SFU customers. Success in this role requires strong...  ...while improving the overall customer experience.Cross-Functional Leadership & Accountability... 
    Contract work
    Temporary work
    Work at office
    Local area
    Relocation
    Flexible hours

    AT&T

    Richardson, TX
    1 day ago
  • $188.63k - $393.13k

     ...of millions of people globally, helping them achieve...  ...results-driven Account Director to join the Yahoo DSP...  ...business needs and develop customized programmatic...  ...best-in-class customer experiences. Stay informed on industry...  ...relationships. When you support everyone to be their... 
    Work at office
    Relocation
    Flexible hours

    Yahoo Holdings Inc.

    Richardson, TX
    2 days ago
  • Nokia in Richardson, TX is seeking a Global NPI Engineer to collaborate with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience, improve product quality, and ensure successful customer onboarding... 

    NOKIA

    Richardson, TX
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Global Director, Customer Experience & Support. Be the first to apply!