Customer Service Specialist

The Company

Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

The Position
Customer Service Specialist

Job Summary

Position Title

Customer Service Representative

EEO Code/Description

Department/Location

Supply Chain-Niagara Falls, NY Fused Minerals

Reports to (Job Title)

Sales Manager


Direct Reports (Job Title)

None

Job Scope

Provides support to the Customer Service function at Niagara Falls, NY Fused Minerals site.

Job Summary

• The position performs clerical functions to support the sales team and the logistics network including but not limited to Sales Order entry, Bills of Ladings, and Packing Slips.


• This position works closely with the production and warehouse team to ensure manufacturing and imports meet customers' required delivery needs.

Key Tasks and Responsibilities

• Routine customer service related clerical functions.


• Telephone and email assistance with customers and others.

• Manages the Order to shipment process for a portfolio of customers


• Breaks down Bills of Ladings from shipments and matches them with order acknowledgments


• Initiates resolution of customer complaints

• Performs price verification

• Assists the team Manager with weekly KPI reports.

• Work on day to day Logistics activity (outbound, traffic flow, reservation of shipments against items, chartering through customers' TMS, appointments, quotes request to carriers, documentation for warehouse).

Skills and Attributes Requirements

Education, background, level of experience:

• Confidence, tact, patience, and diplomacy while dealing with problems.
• Ability to complete multiple tasks and demands.
• Problem resolution and analytical skills.
• Ability to follow prescribed steps in a process with little supervision
• Strong computer skills including Google and Microsoft Office Suite, SAP experience a plus.
• Above average communication skills required to interact with customers.

Education/Experience Requirements

• High School Diploma; college degree or technical school diploma preferred.
• 3 plus years customer service, warehousing & Logistics experience.
• Prior experience in the Abrasive Market is a plus.

Environment

• Physical requirements are those of a standard office.
• Some travel may be required for the purpose of meeting with customers or the rest of the US Supply Chain network.

Position Type
Full time
and
Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.


To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.


IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.