TikTok Shop - Head of US Risk Control & Security Operations

TikTok Shop - Head of US Risk Control & Security Operations Location: Seattle Employment Type: Regular Job Code: A229938 Responsibilities Lead Regional Risk Operations Analysts in making calibrated, context-aware decisions regarding the detection, investigation, and mitigation of risks. Drive the migration of traditional investigation workflows into LLM-driven automation, ensuring high precision and operational efficiency. Serve as the primary business partner to regional commercial and operations teams to understand their needs, identify potential risks, and co-develop solutions that enable safe growth. Own regional risk metrics and performance, utilizing advanced data analysis to detect abnormalities, investigate edge cases, and identify drivers behind on-call and appeal outcomes. Partner with Global Risk Domain, Product, and Data Science teams to co-design risk control strategies and close systemic gaps in the US market. Act as the escalation point for high-impact fraud incidents, high-priority appeals, and regulatory requests, ensuring timely and compliant resolutions. Direct the evolution of the LLM & Model QA function, focusing on RLHF (Reinforcement Learning from Human Feedback) and root cause analysis for model false positives/negatives. Coach the team in transitioning skillsets toward deep-dive data analysis and AI model oversight, fostering a culture of technical curiosity and operational excellence. Qualifications Minimum Qualifications 5 years of experience in fraud operations, risk control, or Trust & Safety, with at least 3 years in a leadership role managing multi-disciplinary teams. Proven ability to balance business enablement with risk control, acting as a strategic consultant to business stakeholders. Familiarity with the lifecycle of machine learning models or LLMs, including an understanding of RLHF, model tuning, or automated QA workflows. Strong investigative mindset with the ability to navigate complex data to find the "why" behind the numbers. Ability to translate technical model performance into clear business impact for leadership. Ability to thrive in fast-paced, ambiguous environments and lead teams through significant organizational and technological shifts. Preferred Qualifications Proficiency or familiarity with SQL, Python, or similar data tools is a significant plus. Job Information The base salary range for this position in the selected city is $151050 - $273600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. Legal Notice For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.