Senior IT Operations & Infrastructure Manager

Job Description

Job Description

Description:

Seven Seas Water Group

Seven Seas Water Group ( is a portfolio company owned by investment funds managed by EQT. Headquartered in Tampa, with operations across the U.S., Caribbean, and Latin America, Seven Seas Water Group (SSWG) delivers annually over 20 billion gallons of water to industrial, commercial, governmental, municipal, and hospitality customers. SSWG designs, builds, owns, and operates, delivers new facilities, or acquires and upgrades existing facilities, with the goal of optimizing project risk transfer between the public and private sectors. We have more than 200 water and wastewater treatment plants in operations throughout the United States, Caribbean, and Latin America. With an outstanding reputation for decentralized water and wastewater treatment solutions, the SSWG “Water-as-a-Service®” approach seeks to help solve global water and wastewater infrastructure challenges.

SSWG operates two businesses within the water infrastructure space. Seven Seas Water, which provides water treatment and desalination for governmental, hospitality and industrial customers in United States, Latin America and the Caribbean, and the AUC Group ( which provides decentralized water and wastewater treatment plants for industrial and municipal customers in the United States.

EQT is a purpose-driven global investment organization focused on active ownership strategies. With a Nordic heritage and a global mindset, EQT has a track record of more than three decades of developing companies across multiple geographies, sectors, and strategies. EQT has investment strategies covering all phases of a business’ development, from start-up to maturity. EQT has EUR 273 billion in total assets under management (EUR 141 billion in fee-generating assets under management) as of 30 June 2025, within two business segments – Private Capital and Real Assets.

With its roots in the Wallenberg family’s entrepreneurial mindset and philosophy of long-term ownership, EQT is guided by a set of strong values and a distinct corporate culture. EQT manages and advises funds and vehicles that invest across the world with the mission to future-proof companies, generate attractive returns and make a positive impact with everything EQT does.

The EQT AB Group comprises EQT AB (publ) and its direct and indirect subsidiaries, which include general partners and fund managers of EQT funds as well as entities advising EQT funds. EQT has offices in more than 25 countries across Europe, Asia and the Americas and has more than 1,900 employees.

Seven Seas Water Group is a portfolio company of EQT AB (together with its subsidiaries, "EQT"), a purpose-driven global investment organization that partners with companies worldwide through its Private Capital and Real Assets strategies. Founded in 1994, EQT is a leading active ownership firm that has more than EUR 273 billion in total assets under management across nearly 50 active funds. EQT is committed to investing behind essential infrastructure, partnering with established platforms that deliver sustainable, mission critical services aligned with global needs for resource efficiency.

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Job Summary

This is an exciting opportunity to have hands-on, end-to-end ownership of IT Operations in a growing, operations-driven company where uptime is mission-critical to delivering water to customers across the U.S., Caribbean, and Latin America. The IT Operations Manager will drive day-to-day IT operations, lead key infrastructure projects, and establish a robust framework for measuring, improving, and reporting KPIs across all IT domains. This role is critical to ensuring operational excellence, scalability, and alignment with business objectives, with particular emphasis on the IT/OT convergence that supports our global plant operations.

Operations & Infrastructure

• Oversee IT infrastructure operations and associated budgets, including networks, servers, storage, help desk, and cloud environments.

• Ensure high availability, security, and performance of IT systems supporting global operations — directly and indirectly impacting our global water sites where downtime has direct business impact.

• Coordinate with global water sites to schedule technology maintenance windows that avoid end-user and plant operations impact.

• Apply hands-on networking, server, and cloud skills to lead and support a lean technical team.

Incident, Problem & Change Management

• Own IT incident, problem, and change management processes, including incident command leadership during high-severity outages impacting operations or plant availability.

• Enforce escalation and root-cause analysis (RCA) practices across infrastructure and support teams.

• Track, optimize, and report KPIs for IT service delivery (uptime, SLA compliance, ticket resolution, cost efficiency).

Strategic Projects & Continuous Improvement

• Lead strategic IT projects such as infrastructure refresh, cloud migration, and the technology components of broader business initiatives.

• Build, enhance, and enforce standard operating procedures (SOPs) to drive process maturity and governance.

• Improve IT processes and implement AI, automation, and optimization initiatives to enhance productivity and service quality.

Leadership & Stakeholder Management

• Manage vendor relationships and coordinate internal and external resources for timely project execution.

• Partner with business units to align IT services with operational needs.

• Foster a culture of accountability and continuous improvement within the IT team.

• Provide executive-level reporting on IT performance and strategic initiatives.

Key Skills and Qualifications:

· Proven ability to manage multi-site IT operations and global support models.

· Excellent communication and stakeholder management skills, including comfort presenting to stakeholder audiences.

· Ability to manage and lead hands-on alongside multiple infrastructure professionals.

· Ability to step in as a backup or supplemental resource for IT networking needs.

· Ability to step in as a backup or supplemental resource for IT compute and cloud needs.

· Proficiency with AI tools to enhance automation and team productivity.

· Familiarity with ERP systems (e.g., IFS Cloud) and industrial OT integration.

· Hybrid schedule, currently requiring 3 days per week in the Tampa, FL office.

· Valid U.S. passport required, with the ability to travel internationally up to 20% of the time to perform IT duties such as equipment installations.

· Availability to participate in on-call and respond to high-severity incidents outside of normal business hours.

Education and Experience:

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· 8+ years of experience in IT operations, with at least 3 years in a leadership role.

· Proven track record in managing IT Infrastructure and leading projects for IT infrastructure in manufacturing or operations environments.

· Experience with networking configurations & connectivities (LAN, SD-WAN, Firewalls, WAPs, etc) and networking / cybersecurity best practices.

· Experience with cloud platforms (AWS, Oracle Cloud preferred) and virtualization (Nutanix preferred).

· Project / Program Management Skillsets, with ability to delivers projects on time, on budget, with agreed outcomes

· Relevant certifications (e.g., PMP, AWS, CCNP, or equivalent) preferred.

How to Apply

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans.

Applicant will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.