Community Resource Specialist

Job Summary Mass General Brigham (MGB) Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across MGB. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across MGB’s emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Program Manager, the Behavioral & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access. Principal Duties and Responsibilities Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units Monitor system-wide capacity to help guide placement efforts Communicate and coordinate with multidisciplinary teams both within and outside of MGB Document and track tasks in medical record (Epic) or elsewhere as indicated Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint) Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput) Attend department meetings and assist with other department tasks as assigned Qualifications Bachelor’s degree required, master’s degree preferred; concentration in Social Work, Psychology or Health Care preferred Experience with the mental health care field Excellent written and verbal communication skills Skills, Abilities, Competencies Required Excellent judgement and organizational skills; evidenced ability to successfully multitask Ability to be flexible and resourceful Ability to work both independently and as part of a team Assessment and problem-solving skills Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments Familiarity with mental health treatments and services, systems of care and community resources Intermediate proficiency in Excel, Word, PowerPoint, and Teams Ability to work independently Additional Job Details This part time shift will be Monday - Friday 1pm-5pm. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 20 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.35 - $28.30 per Hour Grade 3 EEO Statement 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr