Medical Assistant - Certified

General Summary Under the direction of the Provider(s) and Practice Supervisor, the MA is the first point of care in the medical practice. This position assists the Provider(s) with patient procedures and may perform routine laboratory tests. This individual works hand-in-hand with the Provider(s) to achieve quality outcomes for the patient. Pay Beginning at $19.72 per hour Schedule Full-time: M, T, Th, F 8am-5:30pm Supervisory Responsibilities None Professional Behaviors & Expectations Routinely demonstrate a strong commitment to NHC’s behavioral standards by serving as a role model to others. Take ownership and hold co-workers accountable. Actively promote behavioral standards to others by acknowledging good performance and coaching or intervening when performance needs improvement. Make suggestions on how service can be improved. Adheres to NHC’s confidentiality policies related to patients, family and visitors, staff physicians and customers. Responsible for the protection of confidentiality of data at all times. Takes pride and care in personal appearance and reports to work in attire that projects professionalism and respect. Adheres to NHC’s dress code guidelines at all times. Completes all required education and employee health requirements on time. Works in a safe manner and follows all safety requirements. Essential Duties The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here. Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies. Prepares procedure trays as necessary. Triages patient phone calls, reviews patient test results, pharmacy calls and reviews patient medications. Provides patient education appropriate to patient diagnosis and quality standards established by NHC. Escorts patients to exam rooms and check vital signs as needed. Interviews patients to assess needs. Records reason(s) for visit, current medications and take temperature if necessary. Instructs patients on how to prepare for physician's examination. Completes routine forms as appropriate (school physical, immunization records, etc.). Ensures chart documentation is completed in a timely manner and in accordance with practice policy and procedure. Assists provider(s) with patient procedures such as suture removal, wart and mole removal, pap smears, minor surgeries, etc. Also administers EKGs, injections, immunizations, vision and hearing tests and venipuncture. Performs lab tests in accordance with needs of patient and as directed by the Provider/Practice Manager and/or Laboratory Director. Prepares specimens for in-house and reference labs as appropriate. Operates and calibrates laboratory equipment. Maintains laboratory documentation in accordance with CLIA standards and practice specific protocol. Schedules offsite diagnostic tests and referrals to other providers. Records procedures ordered and tracks results. Performs front office duties and other duties as required. Performs all duties respectful of confidentiality and safety of all patients, employees and providers. Must be committed to Patient Satisfaction and Patient Safety. Performs prior authorizations and pre-certifications when appropriate. Monitors patient portal, In Basket tasks, and e-mails daily. Assures that day to day patient care proceeds in an efficient, safe manner. Routinely meets the culture of EVERY PATIENT EVERY TIME in regards to the patient experience. Qualifications Successful completion of NHC orientation and competency based skills appropriate through ongoing assessment of competence and educational activities. Written evaluations are done on an annual basis. Must be a Certified Medical Assistant or Registered Medical Assistant Certified to perform BLS per the American Heart Association. Education Required: Graduate of an approved school of Medical Assisting Education Preferred: Associates Degree Experience Required: Must be a Certified Medical Assistant or Registered Medical Assistant Experience Preferred: One year experience in a medical practice Licensure: None Certifications: BLS, CMA or RMA Other: None Work Environment Office setting, will be on feet for the majority of shift. Will be exposed to communicable diseases, potential exposure to body fluids. Overtime: yes, as needed to provide patient care Work on Holidays: No Work on Weekends: Yes – as needed to provide patient care Work on Different Shifts: N/A On-Call: N/A Travel: yes, as needed to provide patient care between NHC offices Physical Requirements Heavy Lifting: yes Exposure Limits: Greater than 200 lbs Pushing/Pulling: yes Exposure Limits: Greater than 200 lbs Standing: yes Exposure Limits: 90% of shift Sitting: yes Exposure Limits: 20% of shift or less Walking: yes Exposure Limits: 90% of shift Climbing: no Exposure Limits: N/A Other Exposures: Communicable diseases (influenza), body substances, sharps, & angry or upset patients. This description is intended to describe the general nature and most essential duties to be performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management has the right to assign or reassign duties and responsibilities to the job at any time. All NHC campuses are smoke-free. NHC is an equal opportunity employer offering competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, a retirement plan with company match, and company paid short-term and long-term disability plans. #J-18808-Ljbffr Neighborhood Health Center