Computer System Analyst

Required Qualifications: Must be able to obtain and maintain a DoD Secret Clearance High School diploma and 6-10 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience) Strong verbal and written communication skills, with the ability to clearly convey technical information Proven ability to work effectively in a collaborative, team‑oriented environment Familiarity with Service Desk operations, including basic troubleshooting and ticket handling Hands‑on experience with end‑user devices, common applications, and support tools Ability to obtain a CompTIA Security+ or similar certification within 6 months Desired: An active DoD Secret or higher clearance Security+ Certification Experience using ServiceNow service management software Knowledge and use of Remote Deskside support tools, such as BeyondTrust, TeamViewer, and Remote Desktop Protocol (RDP) Responsibilities: Complex Issue Diagnosis: Utilize advanced troubleshooting techniques to diagnose and resolve complex technical issues that cannot be addressed by front‑line support. Remote Access and Tools: Employ remote access tools to investigate and resolve issues without the need for physical presence, ensuring efficient problem‑solving. Documentation and Knowledge #J-18808-Ljbffr SHC Federal