EHR Optimization Coordinator

Henrietta Johnson Medical Center (HJMC) is a Federally Qualified Health Center with sites in Wilmington and Claymont, Delaware, providing an all-inclusive range of medical and dental services for the entire family. HJMC provides affordable access to integrated, coordinated family practice, women's health, dental, and behavioral health care services under one roof, with a team of caring, competent, and productive providers and staff focused on quality, compassionate,coordinated care. About This Role The Electronic Health Record Optimization Coordinator trains workforce members on the electronic health record and population health platform based on role-based responsibilities while continuously optimizing clinical and administrative workflows. The role improves quality, operational efficiency, documentation integrity, and data reliability across the health center. What You'll Do Develops and delivers role-based EHR and population health platform training for clinical, operational, and administrative staff. Evaluates current workflows and partners with leaders to design, test, implement, and monitor workflow improvements that support access, quality, revenue integrity, and compliance. Builds or maintains templates, smart forms, order sets, user tools, reporting logic, and optimization resources within the scope delegated by leadership and vendor controls. Supports onboarding, refresher training, remediation, and change management for system updates, new workflows, and regulatory requirements. Monitors end-user adoption, documentation quality, and system utilization trends to identify opportunities for improvement. Partners with clinical, quality, compliance, and operations teams on data integrity, audit readiness, role-based access, and issue resolution. Assists in troubleshooting workflow issues, coordinating vendor support, and documenting enhancement requests and training materials. Maintains strict confidentiality and supports privacy and security incident reporting, access review, and workforce compliance efforts as assigned. What You Bring Bachelor's degree in health informatics, healthcare administration, information systems, nursing, or a related field; equivalent significant experience may be considered. At least three years of experience with EHR training, optimization, clinical informatics, health IT, or healthcare workflow redesign. Demonstrated ability to train end users, analyze workflows, and communicate technical concepts to non-technical staff. Strong documentation, project coordination, and problem-solving skills. Preferred Qualifications Experience with eClinicalWorks and a population health or registry platform such as Azara DRVS. This Role Is Grant-Funded This position is funded through Delaware's federal Rural Health Transformation Program grant, awarded through the Delaware Department of Health and Social Services. Although the RHT award covers a five-year project period, funding is approved and allocated annually, and continued employment in this role is contingent on annual grant reapproval. Compensation and Benefits This role offers a competitive salary based on experience and community health center pay standards in Delaware. Employees enjoy a range of benefits, including: Health Insurance (Medical / Dental / Vision) Employee Assistance Program (EAP) Short-Term Disability Option Equal Opportunity Employer Henrietta Johnson Medical Center is an equal opportunity employer. #J-18808-Ljbffr Henrietta Johnson Medical Center