Family Care Specialist

Company Description Sonaa LLC is dedicated to meeting the unique needs of every child and family, with a focus on neurodevelopmental care. The organization is building a more proactive and personalized care model that identifies needs earlier and connects families with high-quality providers. By combining clinical expertise, technology, and data-driven insights, Sonaa collaborates with health plans, providers, and families to make care more coordinated and effective. The team’s work centers on helping children thrive, empowering families, and improving quality of life for the communities it serves.

Role Description The Family Care Specialist is a full-time, on-site role based in Nashville, TN, focused on supporting children and families navigating neurodevelopmental care. In this role, the specialist provides guidance, education, and emotional support to families, helping them understand care plans, available resources, and next steps in their child’s care journey. Day-to-day responsibilities include coordinating appointments, facilitating communication between families and clinical providers, and ensuring families receive timely, compassionate support. The specialist will also document interactions, track progress, and collaborate with internal teams to improve care pathways and family experiences. This position requires a commitment to person-centered care, attention to detail, and the ability to work effectively in a multidisciplinary environment.

Qualifications

• Strong Interpersonal Skills and Communication abilities to build trust and rapport with children, families, and care teams.
• Foundational knowledge in Medicine or related health fields; experience or exposure to Critical Care Medicine is beneficial for understanding complex child health needs.
• Proven Customer Service skills, with a focus on empathy, patience, and problem-solving in family-facing interactions.
• Experience working with children and families in healthcare, social services, education, or community support settings.
• Ability to navigate electronic health records and basic technology tools for documentation and coordination of care.
• Bachelor’s degree in a relevant field (e.g., Nursing, Social Work, Psychology, Child Development, Public Health) or equivalent experience.
• Strong organizational skills, reliability, and the ability to manage multiple families’ needs while maintaining confidentiality.
• Commitment to inclusive, culturally sensitive, and non-discriminatory practices in all interactions.

Pay: From $75,000.00 per year