Service Scheduler / BDC Representative

Coastal Chevrolet Cadillac Nissan | Pawleys Island, SC Join a thriving, third-generation family-owned dealership where your voice drives our success. We are seeking a phone-savvy Service Scheduler / Business Development Center (BDC) Representative to handle high-volume communications and deliver an exceptional experience to our service customers. What You’ll Do Working directly within our Service BDC, you will manage inbound and outbound communications to keep our service bays full and our customers informed. * Manage Inbound & Outbound Calls: Promptly answer incoming service inquiries and conduct proactive customer outreach (maintenance reminders, follow-ups, and callbacks). * Schedule Appointments: Build and maintain the service department calendar using our internal computer scheduling software. * Customer Support: Answer general vehicle service questions, provide basic updates, and ensure every caller receives top-tier care. * Administrative Tracking: Maintain accurate customer records and assist the BDC/Service Scheduling Manager with daily administrative tasks. Qualifications * Customer Service: Previous customer service or call center/BDC experience required. (Automotive experience is a bonus, but not required!) * Phone & Tech Skills: Advanced phone etiquette and comfort navigating computer databases and scheduling systems. * Professionalism: Strong communication skills, a team-oriented mindset, and a reliable track record. * Requirements: Valid driver’s license, clean driving record, and ability to pass a pre-employment drug test and background check. Mission & Core Values Our goal is to provide everyone with the best experience they will ever have at a dealership. We look for candidates who embody our six core values: * Positivity | Integrity | Accountability * Service | Professionalism | Growth Compensation & Perks * Pay: Hourly starting pay based on experience. * Insurance & Retirement: Medical, dental, vision, prescription coverage, life insurance, short/long-term disability, and 401(k). * Perks & PTO: Paid vacation, employee discounts on vehicles, parts, and service, plus an Employee Assistance Program. * Career Growth: Ongoing training through Coastal University and manufacturer programs, clear paths for advancement, and employee recognition rewards. How to Apply Ready to join the Coastal team? Apply online today! Coastal Chevrolet Cadillac Nissan is an Equal Opportunity Employer and a Drug-Free Workplace.