Pharmacy Operations & Program Manager

Fair Haven Community Health Care 

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Job purpose

The Pharmacy Operations & 340B Program Manager provides strategic direction, operational oversight, and regulatory compliance for 340B related pharmacy services across the organization. This role is responsible for aligning pharmacy 340B operations with the health center’s strategic plan, optimizing financial performance, ensuring high-quality patient care, and managing the 340B Drug Pricing Program.

Duties and responsibilities

Reporting to the Chief of Pharmacy Services, the Program Manager will lead cross-functional teams, develop and implement policies, and drive innovation in pharmacy services and program expansion. Typical duties include but are not limited to:

• Assist with strategic planning and execution of pharmacy initiatives to ensure operational efficiency, revenue optimization, service and clinical excellence.

• Assist in development and managing pharmacy budgets, financial forecasts, business analysis and cost-containment strategies with regards to inhouse pharmacy and contract 340B program.

• Oversee inventory management, purchasing, and supply chain operations to improve performance and reduce over purchasing.

• Conduct needs assessments and analyze service data to identify growth opportunities and evaluate ROI and mission impact.

• Translate pharmacy analytics into plain language and actionable recommendations. Provide ad-hoc analysis for executives and site leaders.

• Assist in development and implementation of policies and procedures to enhance patient experience and service quality with regards to the 340B program.

• Provide leadership and guidance to pharmacy staff, fostering professional development and training for 340B program.

• Assist with inhouse pharmacy contracting, distributor agreements, insurance contracting, contracts, NCPDP, maintenance of licensing, update pharmacy profiles with NCPDP, NPI, DEA, CT Commission of Pharmacy and pharmacy organizations.

• Assist with administrative tasks associated with establishing, relocating, or changes to the pharmacy operations including IT, Epic Willow and vendor management.

340B Program Management

• Serve as the organization’s point of contact on the 340B oversight committee, collaborating with senior leadership, finance, and clinical departments.

• Develop, review, and update 340B policies and procedures in response to regulatory changes and program clarifications.

• Oversee all 340B outpatient use areas and ensure maximum participation and compliance with program guidelines.

• Monitor and audit inventory, Medicaid claims, and split-billing software to prevent duplicate discounts and ensure program integrity.

• Prepare monthly reports on 340B metrics, financial savings, and program performance, including recommendations for improvement.

• Maintain relationships with contract pharmacies, wholesalers, and EMR teams to support program operations.

• Apply data-driven methods to evaluate patient eligibility, drug utilization, and financial impact of 340B operations.

• Analyze and optimize purchasing and dispensing patterns to refine cost-saving strategies.

• Collaborate with internal departments (e.g., Finance, Data) to share data and improve program efficiency.

• Manage 340B data submission including but not limited to: biweekly submissions for parent and child TPA (45 day look back); 340B Quarterly Report including list of providers, patient encounters, Grand pharmacies 340b claims report and handle 340b claims issues.

• Any additional tasks assigned by the Chief of Pharmacy Services.

Qualifications

• Bachelor’s degree from accredited institution and a minimum of three years pharmacy or 340B program compliance, implementation or auditing experience is required. A combination of education and relevant experience may substitute degree requirement.

The selected candidate will have:

• Registered Pharmacist or Pharmacy Technician in the State of Connecticut or ability to register within 90 days.

• Apexus Advanced 340B Operations Certificate or completion of Certificate within 90 days of hire.

• Knowledge of HRSA/OPA 340B regulations and covered entity compliance requirements

• Strong interpersonal, analytical, and organizational skills.

• Proficiency in Microsoft Excel and data analysis tools

• Ability to work independently, manage multiple priorities, and meet deadlines.

• Collaborative mindset; able to partner effectively with pharmacy leadership, compliance, finance, clinical leadership and IT.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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