Front Desk Agent

Full job descriptionAs our Front Desk Agent, you'll serve as the central point of contact for our guests throughout their stay. Your warm personality, attention to detail, and problem-solving abilities will help create the perfect Florida Keys experience and lasting memories for everyone who visits.DescriptionJoin Our Paradise Team!Are you passionate about providing exceptional guest service and creating warm, welcoming first impressions? Do you thrive in dynamic environments where every day brings new faces and opportunities to shine? Amoray Dive Resort is seeking a dedicated Front Desk Agent to be the heart of our guest experience in the stunning Florida Keys.Imagine greeting travelers as they arrive at their island getaway, the sparkling waters visible just beyond our lobby doors. As our Front Desk Agent, you'll be the friendly face that sets the tone for our guests' entire stay. You won't just be checking people in you'll be the ambassador of our resort, the local expert who helps visitors discover hidden gems, and the problem-solver who ensures every vacation moment is perfect from arrival to departure.Working at Amoray Dive Resort means becoming part of a close-knit family that values your contributions and recognizes that our team members are the heart of our success. Whether you're an experienced hospitality professional or someone with natural people skills and a passion for service, we provide the support you need to grow professionally while enjoying the laid-back Keys lifestyle that brings visitors back year after year.Key Responsibilities:Welcome guests with genuine warmth and handle efficient check-in/check-out processesProcess reservations, room assignments, and payments accuratelyProvide knowledgeable information about resort amenities, services, and local attractionsRespond promptly to guest inquiries and requests both in person and via phoneCoordinate with housekeeping, maintenance, and other departments to ensure guest satisfactionHandle special requests and resolve concerns with a positive, solution-oriented approachManage the multi-line phone system professionally and efficientlyBalance daily transactions and maintain accurate recordsSupport resort security procedures and emergency protocolsQualifications:Previous hospitality or customer service experience preferredExcellent communication and interpersonal skillsProfessional appearance and positive demeanorComputer proficiency with ability to learn property management systemsMulti-tasking abilities in a fast-paced environmentProblem-solving skills and attention to detailFlexibility to work mornings, evenings, weekends, and holidays as neededKnowledge of the Florida Keys area (preferred but not required)Benefits of Joining Our Team:Competitive wages and benefits packageWork in one of the most beautiful locations in FloridaSupportive, family-oriented work environmentEmployee discounts on resort amenitiesOpportunities for growth and developmentBe part of creating the authentic Keys experience for our guestsAt Amoray Dive Resort, our employees are family. We value your contribution to our guests' experience and are committed to providing a positive work environment where you can thrive.Amoray Dive Resort is an equal opportunity employer committed to diversity in the workplace.
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