Hair Stylist

Job DescriptionJob DescriptionSummary/Objective:A stylist will aid in creating customer loyalty to Great Clips by connecting with the customers’ comfort zone, every time they visit the salon.Primary Responsibilities:Deliver the Great Clips brandUse the Great Clips 5-Step Customer Connection process with every customerMake customers feel comfortable by treating them like guestsGather every customers’ personal information to properly create their profile in the Great Clips databaseKeep tools, stations, and salons, clean and organizedWork as a team to share cleaning responsibilitiesStay informed of and abide by all state rules and regulationsHandle iPads, cash, and coupons comfortablyAttend and participate in all salon or team meetingsDress according to apparel guidelines for all work functionsSpeak and read English when interacting with employees and customersProvide customers freedom to get a service when they want toWork a flexible schedule to help minimize customer wait timesWork peak shifts whenever possible to provide customer convenienceBe available to work during blackout periodsOperate with a sense of urgency to meet customer expectationsMaintain an average service time of 11-16 minutes for haircut servicesBe prepared to provide services when the salon opens and until the salon closesBe able to provide quality services for an extended period of time in a fast paced environment Focus on the customer at all times when they are in the salonHelp customers understand Online Check-inMake a connection with every customer by providing them the service they wantProvide quality services to all customersComplete a consultation with every customer using the hand mirror to gather information about their desired serviceAttend and participate in required and supplemental trainingTalk about and recommend products to every customerUse a hand mirror to confirm satisfaction before every customer leaves the chairUpdate clip notes after every service so customers feel comfortable having any Great Clips stylist complete their next serviceOther Duties:This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time, with or without notice. Completion of an accountability form or checklists may be necessary to properly track job duties, as assigned.