Senior Order Management Associate

Job Description

Job Description

Pay Range: $28.65hr - $33.65hr

Job Overview:

Our client is seeking a Senior Associate, Order Management to support its Department of Defense (DoD) business based in Rochester, NY. The candidate will manage the processing of quotes and sales orders, ensuring compliance with export regulations and pricing policies. This role collaborates with customers and the Sales Team to meet delivery and contract requirements and interprets government contracts and purchase orders for accurate sales order translation. The candidate will review Terms and Conditions (Ts&Cs) and Federal Acquisition Regulation (FAR) clauses to ensure legal compliance across quality, payment terms, pricing, delivery, and packaging. The candidate will also work closely with internal departments to ensure orders are processed accurately and mitigate risks of shipment delays due to incomplete order requirements. Administrative duties include managing customer communications and document control on network drives.

Work Environment:

Computer and desk station setup within a cubicle environment.

Requirements:

• Proficiency with CRM and ERP software.
• Ability to speak with customers directly.
• Experience using Microsoft Word, Microsoft Excel, and Adobe Acrobat Pro.
• Bachelor's degree and a minimum of 2 years of prior related experience, or a Graduate degree/equivalent with 0 to 2 years of prior related experience. In lieu of a degree, a minimum of 6 years of prior related experience will be accepted.

Preferred Qualifications:

• Experience with Oracle CRM/ERP system.
• Previous Department of Defense (DoD) experience, including familiarity with DPAS/FAR clauses.
• Experience with trade, export compliance, or auditing.
• Customer service skills and professional experience.
• Strong written, oral, and organizational skills.
• Ability to work effectively within a team and across multiple teams simultaneously.
• Demonstrated excellent organizational skills and attention to detail.
• Customer focus and courtesy amid frequent interruptions.
• Strong communication skills, commitment to quality, flexibility, and adaptability.
• Professionalism, accessibility, and ability to adapt to changing business needs.
• Ability to interact with all levels of management while maintaining confidentiality.
• Self-starter mindset with a willingness to find solutions when a set process is not readily available.

Essential Functions:

• Provide accurate and timely quotes, responses, and proformas for Requests for Quotes (RFQs), reviewing all quotes for accuracy, pricing, and lead time.
• Assist program management with large RFQ and proposal efforts.
• Obtain delivery quotes from the factory pre-order, enter prospects into the CRM system, and maintain equipment configuration and quantity in the CRM system.
• Book orders into the Oracle ERP system accurately and in a timely fashion to drive product demand and meet program requirements.
• Maintain accurate and complete records of order bookings to ensure traceability required for quarterly financial audits.
• Ensure Operations can fulfill DPAS and government-rated orders on time, communicating any delays to the customer.
• Ensure Operations and Security can properly ship Type-1 equipment without delays.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.