Restaurant & Retail Supervisor

WHO WE ARE At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future. Job Summary **Immediate openings, ability to start in days!!** Starting Pay – $23.00 Holiday Pay – 1.5x pay for worked holidays! Free Sundae or shake on every Shift!! Employee Discount – 50% off everything! Quarterly Bonus opportunity!! Store Hours – Sunday - Thursday 10:00am - 8:00pm ; Friday & Saturday 10:00am - 9:00pm Shifts could be up to 2 hours before/after store hours for prep/cleaning. Restaurant/Retail Associate – this position will perform all restaurant and retail duties. Ghirardelli's employees are the face of our company. They set us apart from other retailers. Join us today! This position will perform both restaurant and retail duties. Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends. Scope of Responsibilities Provide exceptional Guest service Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices Assemble various proprietary retail items per the Recipe Guidelines Maintain adequate supply of all retail product both on the sales floor and in back stock Ensure all product is appropriately priced and signed per Company Guidelines Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display Maintain detailed knowledge of all products, pricing, and Company History Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities Gift-wrap as needed items for sale per Company Guidelines and Standards Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition. Maintain the stockroom in a clean and orderly fashion Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition Properly Set Up, Maintain, and Break Down Fountain Area Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste Maintain the proper level and all required ice cream flavors Keep knowledge level current of all fountain products and their required preparation Work as a "Topper" or "Scooper" as needed Perform "Semi-Table Service" function as part of overall Guest Satisfaction Maintain all Candy Making equipment and supplies in good working order, and know all recipes Specific Knowledge and Skills: Basic math computation skills Strong oral and written communication skills Ability to work with little or no supervision Ability to work with a diverse work team and meet adversity with professionalism Ability to manage time effectively Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service Ability to operate a dishwashing machine Education and Work Experience: Must be 18 years old High school diploma preferred Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.