Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I have been a State Farm agent for six years and spent eight years with State Farm prior to opening my agency. My background is in public relations, advertising, and technology, which helped develop my passion for communication, relationship-building, and helping people find solutions that fit their needs.

Today, I lead a team of five and have worked hard to create an environment where people feel supported, valued, and motivated to succeed. We believe that strong relationships (both with our customers and with each other), are the foundation of a successful agency.

Giving back to the community is important to us. We stay involved through local sports camps, outreach efforts for the homeless, and other community-focused initiatives. Making a positive impact beyond the office is something we genuinely care about.

Our agency offers a 401(k), licensing reimbursement, work-life balance, team lunches, team-building events, and opportunities to connect and grow together. We believe that when people enjoy where they work and feel supported by their team, everyone succeeds.

Our culture is collaborative, positive, and growth-oriented. We’re looking for someone who enjoys working with people, brings a strong work ethic, and wants to be part of a team that supports one another while striving for success. If you're looking for a career where your contributions matter and your growth is encouraged, we'd love to meet you.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Alexander Weyer - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer