Software Engineering Support Analyst

Software Engineering Support Analyst

Key Details

• Contract Type: Two-year W2 contract
• Pay Rate: $19–$22 per hour
• Work Schedule: Monday–Friday, first shift (standard business hours)
• Work Arrangement: 100% onsite
• Location: Quincy, Washington 98848
• Employment Eligibility: W2 only (not open to H1B, C2C, or 1099)

Role Overview

The Software Engineering Support Analyst provides hands-on technical support within a lab environment, resolving a high volume of software, hardware, and system-related trouble tickets. This role requires strong troubleshooting skills, a working knowledge of Unix/Linux systems, and the ability to support lab operations with minimal supervision.

Key Responsibilities

• Resolve and close technical support tickets submitted across the organization
• Install, configure, and re-image software and lab devices
• Troubleshoot hardware, software, and basic networking issues
• Add, track, and maintain devices in internal database systems
• Assist with building, modifying, and documenting lab and network topologies
• Support deployment and maintenance of virtual machines
• Maintain accurate inventory and asset tracking records
• Ensure the lab environment remains safe, organized, and compliant with policy standards

Qualifications

• Basic UNIX/Linux operating system knowledge
• Understanding of TCP/IP networking fundamentals (IP addressing, DNS, routing concepts)
• Strong troubleshooting and problem-solving skills
• Experience installing and supporting computer or network equipment
• Ability to work independently in a hands-on lab environment

Preferred Qualifications

• Experience with virtual machine platforms (e.g., OpenStack, ESX/vCenter)
• Familiarity with networking hardware and JUNOS-based routers
• Prior experience in software development support or lab administration
• Technical bachelor’s degree or equivalent hands-on experience
• Three or more years of related technical support experience