General Manager

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues operate in high‑energy, high‑volume environments where performance matters and results are visible every day. We bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. ROLE OVERVIEW The General Manager is the leader of the entire venue and owns the full business. This includes revenue growth, cost management, talent development, and the overall guest experience across golf, food and beverage, and events. The position requires flexibility in schedule with availability for evenings, weekends, holidays, and extended hours during peak periods, special events, and high‑volume seasons. RESPONSIBILITIES Own the Business: Take full ownership of venue performance, including revenue, labor, costs, and overall profitability. Interpret financial data, identify trends, and translate insights into strategies that protect and grow the business. Build and execute the annual operating plan with clear financial targets and priorities. Manage the P&L with intention, understanding how each part of the business contributes to results. Forecast trends early and act decisively to protect and grow the business. Drive new revenue through partnerships, events, and local market opportunities. Lead the Guest Experience: Set the standard for a consistent, high‑quality experience across all guest occasions. Use guest feedback and operational data to continuously improve the experience. Stay visible in the venue and lead from the floor. Build and Lead Your Team: Hire, develop, and retain a strong leadership team that can operate independently. Create a culture where people are engaged, respected, and held accountable. Invest in talent development and build a pipeline of future leaders. Address performance directly and maintain a high bar for the team. Represent the brand and build relationships in the local market with businesses, community leaders, and partners. Position the venue as a destination in the community. Drive events, partnerships, and activations that grow awareness and revenue. Ensure Compliance and Safety: Maintain a safe and compliant environment for all guests and associates. Ensure adherence to all local, state, and federal regulations. CORE COMPETENCIES FOR SUCCESS Drives Results: Consistently achieves results, even under tough circumstances. Eliminates obstacles that affect organizational performance. Holds people accountable for outcomes. Strategic Mindset: Reads ahead to future possibilities and translates them into breakthrough strategies. Revises business strategies in response to evolving market dynamics. Builds Effective Teams: Creates a cohesive leadership team that drives the organization’s goals. Instills a common mindset and team spirit across the organization. Ensures Accountability: Holds self and others accountable to meet commitments. Uses management systems to monitor performance against goals. Customer Focus: Builds strong customer relationships and delivers customer‑centric solutions. Ensures that organizational resources focus on delivering outstanding guest experiences. Being Resilient: Rebounds from setbacks and adversity when facing difficult situations. Displays stability and resilience in the face of crisis. Manages Ambiguity: Operates effectively even when information is incomplete or the way forward is unclear. Provides stability and direction to the team in evolving or uncertain times. QUALIFICATIONS 5+ years of progressive leadership in hospitality, entertainment, or multi‑revenue operations, including experience in large‑scale entertainment venues, resorts, casinos, or similar operations. 2–5+ years as a General Manager (or equivalent) with full P&L ownership. Bachelor’s degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience considered. Proven success in high‑volume, multi‑revenue environments (F&B, events, entertainment). Multi‑unit or regional leadership experience is a plus. Ability to obtain required licenses and certifications for the location. Must be 21 years of age or older as required by state or local law. PHYSICAL REQUIREMENTS Ability to lift, carry, and move items up to 50 pounds on an occasional basis. Ability to remain on your feet and in motion for extended periods throughout the shift. Ability to perform a variety of physical tasks consistently throughout the workday in a fast‑paced, high‑energy venue environment. Ability to work in varying outdoor weather conditions for extended periods. Ability to communicate clearly and effectively in a venue environment that may include moderate to high background noise. Ability to remain in a stationary position for periods while performing desk‑based tasks. BENEFITS Free Play and 1/2 price food. Health, dental, and vision coverage. 401(k) playmaker match. Free mental well‑being platform for qualified employees. EEO STATEMENT Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our guests, associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr Topgolf Payroll Services