Client Advisor

Call Center Specialist / Customer Support Specialist

Location: Farmington Hills, MI (Onsite) Duration: 1.52 months with the possibility of extension based on performance and project needs. Pay range: $18hr-$20hr Training Schedule: MondayFriday, 9:00 AM5:30 PM (First 3 weeks) Work Schedule After Training: MondayFriday, shifts between 8:00 AM9:00 PM

Job Summary

We are seeking a Customer Support Specialist to provide exceptional phone-based customer service. In this role, you will assist customers by answering inquiries, resolving issues, educating them on available products and services, and delivering a positive customer experience.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Resolve customer inquiries and provide accurate information.
• Enter and update customer information in internal systems.
• Navigate multiple computer applications while assisting customers.
• Promote self-service options when appropriate.
• Follow company policies, procedures, and confidentiality guidelines.
• Maintain high-quality customer service and problem resolution.

Qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience preferred.
• Strong verbal communication and customer service skills.
• Basic computer and data entry skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)