SAP BRIM (CC & CM) Manager

Overview

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel

Job Description

In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below:
Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
Your contribution to the team:
Demonstration of strategic mindset for delivering impactful, client-aligned projects
Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
Problem-solving expertise and ability to steer project economics and delivery
Strong relationship with mid and senior level client stakeholders
Strong leadership abilities to foster team performance and growth
Commitment to cultivating a culture of learning and innovation

Required Skill and Experience

Program & Project Management
• Lead end-to-end SAP BRIM implementation, rollout, migration, and support engagements.
• Manage project scope, timelines, budgets, risks, and dependencies.
• Drive project governance, steering committee meetings, and executive status reporting.
• Ensure alignment between business objectives and BRIM solution design.
• Coordinate onsite and offshore teams across multiple workstreams.
SAP BRIM Delivery Leadership
• Provide oversight of SAP BRIM components including:
o Convergent Charging (CC)
o Convergent Mediation (CM)
o SOM
o CI/FICA
o CRM/S4HANA integrations
• Review solution designs and ensure adherence to BRIM best practices.
• Facilitate design workshops and business requirement discussions.
• Support architecture and integration decisions impacting CC and CM.
Stakeholder & Client Management
• Serve as the primary customer-facing delivery lead.
• Build relationships with client executives, business users, and IT leadership.
• Manage expectations, escalations, and critical decision-making forums.
• Drive issue resolution and risk mitigation across all stakeholders.
Delivery Governance
• Monitor project KPIs, milestones, resource utilization, and SLA compliance.
• Ensure quality assurance, testing readiness, cutover planning, and hypercare support.
• Manage change requests, project financials, and resource planning.
• Establish continuous improvement initiatives for BRIM operations.

Preferred Skill and Experience

o Experience in Utilities, Subscription Business, or Energy sectors.
o Knowledge of SAP CI/FICA, SOM, CRM, and S/4HANA integrations.
o Familiarity with Agile and Hybrid delivery models.
o Exposure to SAP BTP and SAP Datasphere integration environments.
o Experience with managed services and AMS engagements.
Leadership Competencies
o Executive stakeholder management
o Strategic planning and decision making
o Risk and dependency management
o Negotiation and conflict resolution
o Team mentoring and leadership
o Strong ownership and accountability

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details

Estimated annual compensation range for candidate based in the below locations will be
CA, WA, NY, CO, MD, IL, MN, NJ, VT, MA : $114,000 to $167,000
Washington DC - $106,000 to $147,500

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Technical/Domain Skill 1

Domain|Enterprise Package processes|Enterprise Functions

Technical/Domain Skill 2

Technology|SAP Functional|SAP BRIM Convergent Invoicing

Technical/Domain Skill 3

Technology|SAP Technical|SAP BRIM Convergent Charging

Work Location

Anywhere in the US and/or Remote, Detroit, MI

Country

USA

State / Region / Province

Anywhere in the US and/or Remote, Michigan

Company

ITL USA

Interest Group

Infosys Limited

Job Role

Package Project Lead 2

Career Role

Principal Consultant - US

• : BR