Manager OMH - Housing Supports

Residential Manager

The Residential Manager ensures that the needs of the people supported in the program are met through a person-centered, collaborative approach. This includes promoting and protecting individual rights, supporting health and safety, and partnering with individuals to identify and achieve personal outcomes. The Residential Manager leads a team of Direct Support Professionals (DSPs) and other specialized support staff and collaborates with clinical providers to develop, implement, and document individualized plans of care in a timely and accurate manner. In some programs, the Residential Manager also supervises Assistant Managers or Lead Staff to support daily operations and staff oversight. This exempt position is expected to maintain a regular, full-time work schedule of five (5) days per week and eight (8) hours per day, unless an alternative arrangement is documented and approved by leadership.

Duties, Responsibilities, and Essential Functions:

• Works in partnership with the people we support to ensure that their rights, health, safety, and personal outcomes are being supported at all times.
• Advocates with the people we support in a variety of situations.
• Works with the people we support to teach them new life skills.
• Assists the people we support to overcome barriers and challenges to establish and maintain a network of relationships and valued social roles.
• Maintains ongoing communication with the individual, family members, and other collateral providers involved with the program and individuals served.
• Uses general business operations knowledge to guide the team and the program and ensure successful servicing of people we support.
• Exercises discretion and independent judgement with respect to matters of significance to ensure smooth running of operations.
• Manages personnel by supervising, training, evaluating, and observing assigned team members.
• Interviews, hires, develops and retains high quality staff.
• Works in partnership with external providers (employers, day services, etc.) to ensure that all supports and services provided are in alignment with and designed to meet the needs of the people living in the residence.
• Prevents, recognizes, and reports abuse toward the people we support.
• Ensures residence and individual finances are balanced and in compliance.
• Covers DSP/MSS/DSS/MHSS responsibilities as needed.
• Ensures all team members in the residence are fulfilling the roles and responsibilities of their positions by providing supervision and guidance to all team members working in the residence on an ongoing basis.
• Addresses performance issues through performance improvement or corrective action measures.
• Reviews and approves employee timesheets and time-off requests for the residence.
• Coordinates staffing schedules to maintain required staffing levels and ensure the needs of individuals supported are met.
• Ensures that the residence, including the external property, is clean, safe and attractive at all times.
• Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.

Responsibilities of All FREE Employees:

• Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE's confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE's standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.

Qualifications:

• Education: High School Diploma or equivalent required.
• Experience: For OPWDD, a minimum of two (2) years of experience working with individuals with developmental and intellectual disabilities and/or mental health disorders is required. For OMH, the following years of experience are required for each education level: High school diploma or equivalent and a minimum of five (5) years' experience working with individuals with developmental and intellectual disabilities and/or mental health disorders. Associate's degree in a human service-related field and a minimum of three (3) years' experience working with individuals with developmental and intellectual disabilities and/or mental health disorders. A bachelor's or master's degree in a human service-related field and a minimum of two (2) years' experience working with individuals with developmental and intellectual disabilities and/or mental health disorders. One (1) year of supervisory experience for both OPWDD and OMH is preferred.
• Specialized Training, Licenses, Certifications: Valid CPR/FA certification required (provided upon hire as needed). Valid SCIP certification required (OPWDD Only – provided upon hire as needed). Valid AMAP certification required (OPWDD Only – must be obtained within 120 days of hire). Valid TRUST certification required (OMH Only – must be obtained within 120 days of hire). Valid G-Tube and Insulin certifications required for specific OPWDD programs (must be obtained within 120 days of hire if needed).
• Knowledge, Skills, Competencies, and Abilities: Fundamental computer skills with the ability to learn and use various applications. Proficient writing skills with grasp of basic grammar and spelling. Knowledge of applicable OPWDD or OMH regulations regarding residential services. Must be efficient, well organized, and have excellent communication and interpersonal skills. Ability to problem-solve and address conflicts and concerns within assigned program(s). Effective decision-making and time management skills. Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential.
• Other Requirements: 18 years of age or older. Valid Driver's License and satisfy criteria to be an agency driver required. Ability to be on-call. Ability to work a standard, full-time schedule of five (5) days per week and eight (8) hours per day, including at least one weekend day per week, with flexibility as needed to meet program needs.

Work Environment:

This role is performed in-person at the assigned residential program, with some travel to community or FREE locations in an agency or personal vehicle required.

Physical Requirements:

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
• Employee is required to effectively communicate both verbally and in writing
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
• Employee is required to be able to lift 50 pounds at a time
• Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.