Technical Claim Manager-Miscellaneous Professional Liability/Errors & Omissions (E&O)

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under general management, the Technical Claim Manager is responsible for managing claims from first notice of loss to resolution within our Professional Liability group primarily covering MPL and Error & Omissions claims. Investigate, analyze, and review new and reassigned claims for coverage, liability, damages, and reserves. Manage surveyors, investigators, adjusters, attorneys, and experts as needed. Maintain claim files and ensure claims have a coverage analysis, are properly documented, adjusted, and paid.

Principal Duties & Responsibilities

• Proactively handle professional liability claims primarily involving miscellaneous professional liability litigation, including Errors and Omissions/E&O, to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
• Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
• Complete timely investigation of claims and post appropriate reserves.
• Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
• Handle claims in accordance with RLI's Best Practices.
• Resolve claims in timely manner to an effective outcome.
• Travel to and attend mediations, settlement conferences, and/or trials as warranted.

Education & Experience

• Typically requires a bachelor’s degree in business administration, insurance, or a related field
• 5+ years of related experience (legal or insurance)
• [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

• Meaningful experience handling professional liability claims with significant exposure under professional liability policies. Ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
• Ability to use analytical methods in the claim examining processes to handle most complex claims and forth a sophisticated case resolution strategy.
• Ability to generate innovative solutions within the claims department including the development of sophisticated negotiation strategies.
• Ability to communicate findings and recommendations on claim matters including testifying in court and collaborating with underwriters.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) — automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x base salary for group life and AD&D insurance

• Voluntary life, critical illness, & accident insurance for purchase

• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.