2026 Guest Experience Representative (Part Time)

Job Description

Job Description

Guest Experience Representatives are responsible for providing world class customer service and hospitality to all guests at Nationals Park. Guest Experience Representatives are often the first members of our team to greet guests upon their arrival and the last to say goodbye at an events conclusion. As such, Guest Experience Representatives have a profound ability to impact a guest’s overall experience at Nationals Park. Guest Experience Representatives are expected to leverage the Nationals core values to create positive and memorable experiences for each and every guest. Some of the positions Guest Experience Representatives perform include, but are not limited to, ticket taker/scanner, usher, premium area check-in, guest service locations, wheelchair walker, and elevator attendant.

This is a part time, limited term position, working an average of 34 hours per week.

Essential Duties and Responsibilities:

• Meet and greet all guests entering Nationals Park, check for valid ticket entitlements when necessary.
• Be personal and proactive in assisting all guests with the highest level of customer service and hospitality.
• Assist guests by providing accurate directions to seating section and key attractions within Nationals Park and surrounding areas (i.e., parking lots and Metro).
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of the team, Nationals Park layout, seating Sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures.
• Enforce all venue, team and league rules, regulations and policies.
• In the event of an emergency, assist in evacuating Nationals Park, while maintaining a calm, professional demeanor.
• Establish and maintain cooperative, professional relationships with peers, supervisors and all other members of the organization.
• Monitor all public areas to ensure they meet company safety and cleanliness standards.
• Cohesively work in conjunction with other departments, including security, food service, box office, retail, parking, custodial/housekeeping, maintenance and Metropolitan Police Department.
• Perform additional functions and activities as directed by the Guest Experience Leadership Team as assigned.

Compensation:

The projected wage rate for this position is $18.25 per hour. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.