Patient Care Associate CHINESE/ ENGLISH SPEAKING PERFERABLE

Job Description

Job Description

  Company Description
Fresh Pond Physical Therapy is a patient-focused rehabilitation practice dedicated to providing exceptional care in a welcoming and supportive environment. Our team is committed to helping patients reduce pain and return to the activities they love through personalized treatment and compassionate service. We believe in investing in our staff, fostering professional growth, and creating a workplace built on teamwork, respect, and excellence.

Patient Care Associate

Fresh Pond Physical Therapy is seeking a friendly and service-oriented Patient Care Associate to join the team at our thriving clinic. You will play a key role in helping create a positive experience for every patient who walks through our doors and ensuring smooth day-to-day operations including booking appointments, answering phone calls, and collecting payment information. The ideal candidate is organized, computer savvy, energetic, compassionate, and thrives in a fast-paced clinical setting. 

If you’re looking for a meaningful role with opportunities to learn and grow alongside an experienced clinical team, we encourage you to apply.

Essential Responsibilities

• Greet patients as they arrive and provide an excellent customer experience both in person and over the phone
• Manage front desk operations including scheduling, patient check-in/check-out, and answering inquiries
• Perform accurate data entry and maintain patient records within the EMR system
• Verify patient demographics and insurance information for new and returning patients
• Collect co-pays and assist with basic administrative reporting tasks
• Perform minor cleaning duties including laundry, sanitizing treatment tables, and maintaining clinic cleanliness
• Maintain patient confidentiality and comply with HIPAA guidelines and clinic policies
• Answer calls from patients and insurance with professionalism and excellent customer service
• Assist with inventory management and supply organization
• Provide general patient services and attend to the needs of patients throughout their services

Qualifications

• Previous medical office or healthcare experience preferred
• Customer service experience strongly preferred
• Familiarity with EMR systems is a plus
• Proficiency with Google Workspace or similar computer systems
• Excellent communication, multi-tasking skills, organizational, and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Professional demeanor and strong work ethic
• Computer Savvy
• High school diploma or GED required

Benefits

• 401(k) plan 
• Paid Time Off
• Great work-life balance
• Flexible Schedule
• Medical and disability insurance options subject to Company's plan
• Professional development and leadership growth opportunities

Compensation: $17–20/hour, based on experience and qualifications.