FOH Shift Leader

Shift Leader at Chick-fil-A

A Shift Leader at Chick-fil-A plays a key role in ensuring smooth daily operations by guiding team members, upholding our high standards of service, and fostering a positive, team-oriented environment. Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead.

Role Purpose

Oversee daily shift operations, effectively lead the team, and ensure guests are given a remarkable experience

Core Responsibilities

• Serve Guests through the Winning Hearts Everyday Strategy
• Lead & Develop Team Members
• Enforce policies and fulfill operational goals
• Ensure faithful financial stewardship in the business

Role Responsibilities

• Influence culture and ensure implementation of Restaurant Framework
• Execution of Pathway, Genuine Hospitality, 2nd Mile Service, and other WHED Strategies.
• Guest Recovery
• Team Member & Leadership Accountability
• Keep up to date with Labor Laws & Pathway knowledge.
• Track Daily, Weekly, Monthly Cleaning Tasks
• Oversee and ensure effectiveness of New Hire Training
• Shift Management
• Food Safety
• Food Quality
• Maintain Facilities & Equipment
• Positive Guest Experience
• Manage Team Members

Operational Responsibilities

• Culture Management
• Cash Management
• Catering Management
• Inventory Management
• Maintain LEAN/FIFO procedures to minimize waste
• Cleanliness and Organization of Front of House, Walk-In Cooler, Walk-In Freezer, and Back Room
• Oversee completion of Front of House Checklists
• Oversee New-Hire, Team Member, & Trainer development
• Create a high energy, competitive atmosphere
• Model sense of urgency
• Ensure next shifts are set up for success
• Manage Productivity/Labor

Schedule Requirements

• Schedule: Full-Time
• Open: At least once a week
• Close: At least once a week
• Must be able to work Friday & Saturday

Qualifications & Requirements

• Previous leadership/management experience in the restaurant industry
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry up to 50 lbs on a regular basis
• Have the ability to stand for long periods of time
• Able to work inside & outside

This Chick-fil-A® Restaurants is operated by an independent franchised business owner who make all their own employment decisions and are responsible for their own content and policies.