Lead Care Manager-II (LCM II)

Job Title: Lead Care Manager - II (LCM-II) Status: Part or Full-time (20 to 40 hours weekly) Program(s) Name: Care Management Programs Location: Sacramento office, Fresno office, Visalia office, Del Norte office, Siskiyou office (depending upon assignment) Pay Rate: (hourly) $25-$31.25/hour SUMMARY Under direct supervision of the Leadership Team, LCM-II is responsible for evaluating the client as a total person and identifying the strengths and challenges impacting participants’ overall health and well-being. The LCM-II is primarily responsible for delivering ECM services but may also be assigned CalAIM Community Supports caseloads and assist with MSSP programs in addition to ongoing Enhanced Care Management program duties. LCM-II will conduct outreach services, member enrollments, and other duties as assigned. ESSENTIAL DUTIES Conduct in-depth assessments/reassessments covering psychosocial, rehabilitation, and environmental concerns. Participate in developing the care plan, implementing the services, and conducting follow-up and monitoring of client’s needs and care plan. Refer clients to community resources, and/or make recommendations to improve the client’s functional level, access to services, and address safety, and advocate as needed. Assist clients to identify and develop support systems addressing social determinants of health. Consult with the Clinical Consultant, as appropriate. Perform outreach to potential clients, including screening, enrolments, or other program requirements. Conduct community outreach and education activities. Function as part of interdisciplinary team. Participate in trainings, conferences, or health fairs as appropriate to job duties or required by funding source(s). Refer enrolees and prospects to CalAIM Community Support services as appropriate. Document Member status, encounters, contacts, or other metrics in various CalAIM-related websites, portals, folders, and platforms. Ensure timely documentation of all encounters, community and provider outreach, and member follow-ups. Schedule and ensure timely Member visits, appointments, and check-ins according to Member acuity, ECM program requirements, and Member preferences. Maintain travel logs in Outlook Calendar, or elsewhere as directed. Willingness to travel within the assigned CalAIM service area as required. Willingness to work occasional evenings and weekend hours to support outreach efforts and community engagement. Other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifying requirements listed below are representative of the knowledge, skill, judgement, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must clear Department of Justice background check. Compensation based on experience, education, and program allocations. Must be able to maintain ECM and/or CS Caseloads while ensuring that ongoing engagement and documentation is compliant with all program requirements and Member need. Strong communication, motivational interviewing, interpersonal, and organizational skills. Ability to work independently in the field and adapt to diverse environments. Ability to work as a functional and collaborative member of an interdisciplinary team. Requires a positive attitude, desire, professionalism, and willingness to work with low-income, medically compromised individuals, and an ability to work with participants, peers, community members, and collaborative partners. Proficient technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Exchange, Microsoft SharePoint. Demonstrated understanding of and genuine commitment to the diverse populations we serve, as evidenced through relevant lived or professional experience. Possess the communication skills necessary to display client-centered, non-judgmental, respectful services to all clients LANGUAGE SKILLS Fluent in English with good communication and writing skills, bilingual preferred. MATHEMATICAL SKILLS Ability to perform basic arithmetic calculations required for tracking purchases and office tasks. REASONING ABILITY Ability to use good judgment to conduct professional and collaborative activities and solve practical problems within established limits and guidelines. Ability to recognize instances in which consultation with Program Supervisors, Directors, or Senior Director should be sought. California Health Collaborative is an equal opportunity employer. We comply with federal and state disability laws and make reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr