Senior Genesys Cloud CX Engineer - Hybrid
American Family Insurance Agency Staff
American Family Insurance is seeking a skilled professional to design, implement and optimize Genesys Cloud CX-based contact center solutions. The role involves configuring routing, IVR, and integrations while collaborating with business units to translate requirements into scalable, reliable systems. You will document designs, participate in testing, and ensure solutions meet security, performance and quality standards. A hybrid work model is available with preferred Madison, WI HQ alignment. #J-18808-Ljbffr American Family Insurance Agency Staff
Vacancy posted 4 days ago
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