PT DV Advocate (Weekend-Evening)

Position Summary Position responds to crisis hotline calls and provides support and safety plan for program participants. Hourly Rate $20.91. Saturday and Sunday 3:00pm-11:30pm. 16 hours/week. Essential Responsibilities Assesses need of callers for emergency shelter, determines eligibility for intake and develops transportation plan to shelter. Provides supportive interactions and information on the dynamics of domestic violence to shelter residents. Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in consistent and ethical manner on a daily basis. Conducts intake, orientation, exit interviews, and safety planning with shelter residents in appropriate/timely manner. Monitors building status and cleanliness, reporting malfunctions and ensuring building is kept clean. Identifies barriers to success for clients and makes appropriate referrals. Monitors resident activity throughout shelter and manages conflict through appropriate intervention. Monitors and secures physical environment to maximize safety of residents, implementing appropriate reactions to security threats as needed. Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers. Manages and maintains the rotating holiday residential coverage. Additional Responsibilities Provide support to visitors and volunteers. Conducts client meetings as needed to share information and build community. Conduct weekly room inspections, noting status of the building and filing appropriate work orders. Attends program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested. Performs other duties as assigned. Education and Experience High school diploma or equivalent and minimum six months related experience required. Bachelor’s in Counseling or a related mental health field preferred. Physical Requirements While performing the duties of this job, the employee must be able to communicate with peers/general public, clients, and/or vendors. Ability to carry materials with various weights up to 25 lbs. Ability to navigate the work environment and remain in a position for extended periods of time, with or without reasonable accommodation. Ability to type and use standard office equipment. Strong verbal and written communication skills. Adaptable to work environments with fluctuating noise levels. Other Requirements Must possess and maintain a valid driver’s license, motor vehicle insurance that complies with local laws, and a clean motor vehicle report (MVR). Skill Competencies Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with callers. Ability to speak concisely and effectively communication needs and information. Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues. Sensitivity to the needs of survivors of domestic violence and their children. Excellent organizational and time management skills. Ability to exercise sound judgment and discretion. Resourceful, creative and problem solver. Excellent oral and verbal communication skills analyzing problems and presenting solutions to a various staff and clients. High follow through and attention to detail. Demonstrated respect for and sensitivity to cultural differences. Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing. #J-18808-Ljbffr YWCA Nashville & Middle Tennessee