Field Operations Specialist - Human Services Program - Chicago, Illinois

Job Description

Job Description

Summary: The Workforce Group, a LEMOINE company, is seeking qualified field professionals to support a federal human services program serving vulnerable populations, including young adults, and families. This role is highly field-based and involves conducting in-person visits, verifying residence information, supporting participant engagement, and documenting observations in accordance with program requirements. This field-based role requires frequent travel, objective documentation, strong situational awareness and the ability to operate independently in residential and community-based environments. 

Location: Chicago, Illinois and surrounding areas

Travel: Frequent travel required (75%–90%), including same-day, regional, and overnight travel. Candidates must reside within reasonable proximity to a major airport.

Duties and Responsibilities:  

• Conduct assigned in-person field visits within an assigned geographic region.
  
• Verify whether participants reside at assigned residential locations and accurately document findings.
  
• Observe and document general safety and wellness indicators using established program procedures. 
  
• Identify and record relevant household and contact information in accordance with program protocols.
  
• Utilize approved tools, mobile technology, and secure systems to complete timely and accurate documentation.
  
• Coordinate with supervisors, dispatch teams, language access services, quality review teams, and program operations staff.
  
• Conduct follow-up visits or address verification activities as required.
  
• Complete visit documentation, reports, and data entry in a timely and accurate manner. 
  
• Identify and escalate safety concerns or reportable risks in accordance with established procedures. 
  
• Maintain professionalism, confidentiality, and ethical standards at all times.
  
• Protect sensitive participant, program, and government information. 
  
• Follow all field safety, travel, communication, and situational awareness protocols.
  
• Maintain accurate records, including calendars, travel logs, mileage, communication logs, and case notes.
  
• Participate in required training sessions, operational briefings, and team meetings. 
  
• Must be able to travel domestically on short notice and on a frequent basis via air and/or ground transportation, including overnight travel when required.
  
• Stand and walk for extended periods on various surfaces. 
  
• Perform additional duties as assigned.
  

 

Qualifications, Knowledge, Skills, and Abilities:  High school diploma or equivalent required. Minimum one (1) year of experience in field operations in related area such as human services, community outreach, case management, investigations, residential/community visits, or