Call Center Representative

Responsibilities Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services Collects, assesses, submits, processes and updates sensitive and confidential information Resolves patient access issues within limits and works with confidential information from various business systems Answers large volume of inbound inquiries by phone, email, and other electronic interfaces Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations Independently initiates outbound communications following prescribed protocol to achieve optimal patient access targets Requirements High School diploma or equivalent and 1 year of customer service experience required Equivalent combination of education and experience Soft Skills communication support customer service problem resolution confidential information handling inbound inquiry management outbound communication protocol adherence scheduling way-finding technical support Certifications & Qualifications High School diploma #J-18808-Ljbffr