AMER DC Delivery Operations Program Manager , Infrastructure

Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low‑cost infrastructure platform in the cloud powering hundreds of thousands of businesses worldwide. As part of the AWS Infrastructure organization, Data Center Planning and Delivery (DCPD) prepares for, plans, and builds the data centers that comprise the AWS cloud. We are seeking an experienced Program Manager to work alongside a talented team of Technical Infrastructure Program Managers, Business Development executives, Construction Program managers and Energy PMs to help us deliver Data Center Capacity for our customers worldwide. The role will involve working in a fast‑paced environment and you will be leading programs to drive operational excellence and process improvements across a number of cross‑functional projects. Responsibilities Create funding request narratives to provide concise, clear, and consistent details describing how requested funding supports customers by delivering needed capacity. Drive effective teamwork, communication, collaboration across multiple disparate groups with competing priorities to assemble business reports and capacity delivery funding requests. Maintain funding request progress tracker to ensure requests’ timing aligns with leadership review timelines, allows for capacity delivery on time to support customer needs, and provides partner teams data to resource plan to support the funding request assembly process. Determine and monitor key metrics to measure and evaluate program performance. Develop process improvement ideas to drive improvements to the manual parts of the process under your control and recommend solutions to other teams for improvements to the overall process. Collaborate with technical program managers and demand/supply planners on the team in order to competently represent the team to other stakeholder groups. Own project status communication consistently providing clear and concise summaries for the team’s funding requests to leadership. Have a good working relationship with finance, build teams, sourcing partners, supply and demand teams, and other teams as needed. Recognize discordant views and lead constructive dialogue to resolve them. Proactively mitigate risks to delivering capacity by following through on funding request approvals throughout the process. About the Team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help. Basic Qualifications 4+ years of program or project management experience 4+ years of defining and implementing process improvement initiatives using data and metrics experience Experience using data and metrics to determine and drive improvements Experience working cross‑functionally with tech and non‑tech teams Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field Preferred Qualifications 4+ years of driving process improvements experience 4+ years of driving end‑to‑end delivery, and communicating results to senior leadership experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, WA, Seattle – 82,700.00 – 129,800.00 USD annually #J-18808-Ljbffr