FLORAL MANAGER

Floral Department Manager

Wage: $22.50

Benefits:

• Employee Assistance Program (EAP) – 100% Company paid
• Employee Stock Ownership Plan (ESOP) – 100% Company paid; allocations begin at age 21
• Daily Pay – Employee's option to work today get paid today
• 401K – Company matching up to 4% (if elected)
• Medical, Dental, Vision, Life Insurance (no deductible medical option) – Employer pays majority of premium
• Health Savings Account (HSA) – (depending on plan selected)
• Paid holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day (time and a half for worked holidays)
• Three days Bereavement pay
• Three days Jury pay
• Bonus Eligible
• Paid Family & Medical Leave – Company paid premium
• Paid Sick & Safe Leave – Employees earn 1-hour sick leave for every 40 hours worked

Essence of Position:

To provide guidance and empowerment to floral associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service.

Shared Expectations for all roles within our company include, but are not limited to the following:

• Creating a welcoming atmosphere for everyone.
• Embracing Yoke's Core Values and Mission Statement as an integral part of your contribution to our team.
• Promoting Yoke's sales and company growth by patronizing Yoke's stores and representing our company in the community with a positive message.
• Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yoke's.

Tasks of Position:

The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.

• Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safely perform assigned tasks and duties, prepared to provide excellent service.
• Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: ordering products special requests, assisting guests locate any products throughout the store, offering special deals on large orders when requested, and chatting about Yoke's signature items, fresh board and sweet deal suggestions, or providing information about products).
• Performing inventory, sales, and other bookwork required to monitor financial performance, ensuring the overall operations and profitability of the Floral Department, achieving company budget goals with regard to sales, labor and gross margin.
• Merchandising existing products and new products by using size, shape and color to compliment an area or item to help promote increased sales.
• Directing, coordinating, and participating in cultivating and caring for ornamental plants, building and installing floral displays in outdoor and indoor settings, fertilizing, watering, weeding, transplanting, thinning plants, maintaining hand tools and other equipment, filling helium balloons, wrapping items.
• Providing in-service training to all new personnel as assigned and ensuring they learn exceptional guest service, special features and services offered by the Floral Department, and the proper and safe operations (at minimum) of the following equipment: com-line, telephone, baler, trash compactor, box cutter, helium dispenser, pallet jack, scissors, stem cutter, and watering canister.
• Identifying and supporting the development of associates who show promise or interest in increased responsibility.
• Empowering associates to use "This One's On Us" cards to "Make Our Guests Crazy About Us!"
• Finding a way to make our guests happy.
• Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, sanitation/housekeeping standards, and guest services.
• Participating actively in the Floral Department's accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features of all machinery, store evacuation plan, and robbery policy.

Supervisory Responsibilities:

This position has supervisory responsibilities, and though many positions in our company are not supervisory, the following quote exemplifies our belief in leadership for all associates:

"Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people." - Stephen Covey

This position's supervisory responsibilities include, but may not be limited to the following:

• Supervising, coordinating, and evaluating the activities of associates in the Floral Department by performing all duties personally, or through secondary personnel.
• Performing supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, training, planning, assigning, and directing work; appraising performance in a timely manner; rewarding, disciplining, addressing complaints, and resolving problems.
• Possessing and displaying excellent leadership and communication skills in handling associate matters.
• Implementing and enforcing company policies.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience
• High School diploma or GED; or a minimum of two years related experience and/or training; or equivalent combination of education and experience.
• Language Skills
• Reads, analyzes, and interprets general business documents. Writes reports and business correspondences. Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances.
• Mathematical Skills
• Performs mathematical skills in order to manage a profitable Floral operation including concepts such as fractions, percentages, ratios, and proportions to practical situations. Performs mathematical skills using units of American money and weight measurement, volume.
• Reasoning Ability
• Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written or oral form.
• Other Qualifications
• Meets the state minimum requirement to work with equipment (baler, trash compactor).
• Valid State Food Handlers Permit
• Valid Driver's License or State I.D. Card
• Yoke's Provided Training:
• Active Shooter
• Floral Skills Training levels One, Two, and Three
• Food Handler's Safety Training
• Harassment Training
• HIPAA Training
• Late Night Retail Safety Training
• Shoplift Prevention
• Yoke's Safety Orientation Training / Active Shooter
• Yoke's Guest Service Training & Commitment
• (Optional: Hepatitis A vaccination provided by Yoke's Pharmacy)

Physical Demands & Safety Expectations:

Most positions within Yoke's require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yoke's safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag out procedures, and emergency protocol. All associates are required to report accidents within 24 hours.

No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.

The physical demands listed below are representative of those that must be met by you to successfully perform the essential