Credit Controller- The Venues Collection (England)

This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Credit Controller - The Venues Collection | Full-Time / Permanent | Remote role with some travel to sites 

£35k + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

We're looking for a commercially minded and detail-focused Credit Controller to join The Venues Collection, supporting accounts receivable across our portfolio of conference, events and accommodation businesses.

This is a fantastic opportunity for an experienced Credit Controller or Accounts Receivable professional to work across a varied and fast-paced hospitality environment, managing customer accounts, driving cash collection and building strong relationships with venue teams, sales departments and customers.

The role is remote working with some ad hoc travel required.

We are The Venues Collection

The Venues Collection brings together a portfolio of distinctive conference, training, accommodation and event venues across the UK.

We create memorable experiences for our guests, from residential conferences and corporate meetings to large-scale events and special occasions. Behind every great guest experience is a team of people working together to make sure everything runs smoothly.

As part of Compass Group UK & Ireland, we have the scale, resources and opportunities of a global hospitality business, while keeping our focus firmly on our people, our customers and the individual character of our venues.

Credit Controller - The Role

Reporting to the Finance Director, The Venues Collection , you'll take ownership of accounts receivable and credit control activity across multiple venues, while supporting the Group Credit Controller.

You'll be responsible for:

• Managing and maintaining customer accounts across conference, events and accommodation bookings
• Monitoring aged debt and proactively collecting outstanding balances
• Ensuring customer accounts remain within agreed credit limits and payment terms
• Chasing overdue payments through telephone calls, email and written correspondence
• Escalating problematic accounts in line with company procedures
• Preparing accounts for potential legal action where appropriate
• Reconciling customer accounts and resolving payment discrepancies
• Maintaining accurate customer account information and sales ledger records
• Reviewing and processing invoices, credit notes and adjustments
• Allocating incoming payments and correcting agency commission deductions where required
• Completing reconciliations for online travel agencies, including Wowcher and Groupon
• Working with key booking agents to understand conference and events billing requirements
• Producing weekly and monthly debtor reports
• Monitoring debtor days and identifying opportunities to improve collection performance
• Supporting cash collection targets and helping minimise bad debt risk
• Working closely with venue teams, sales departments and operational teams to resolve disputed invoices
• Liaising with conference, events and accommodation teams regarding outstanding balances
• Supporting credit checks for new account customers
• Analysing overdue debt trends and highlighting potential risks
• Providing commentary on major debtor balances and reporting collection performance against targets
• Supporting audits and maintaining confidentiality of customer financial information
• Maintaining strong relationships with customers and internal stakeholders across the wider business.

What we're looking for

We're looking for someone who is confident managing credit control and accounts receivable activity, with a strong eye for detail and the ability to build effective relationships across a busy, multi-site business.

You'll ideally have:

• Previous experience in credit control or accounts receivable
• A strong understanding of sales ledger processes
• Excellent communication and negotiation skills
• Strong attention to detail and organisational skills
• The ability to manage deadlines and prioritise effectively
• Good Excel and financial systems knowledge
• A commercially aware and results-driven approach
• Confidence dealing with overdue debt and having sometimes challenging conversations
• Strong problem-solving skills and a proactive approach
• The ability to build positive working relationships across finance, sales and operational teams

Experience within hotels, hospitality or conference venues would be desirable, as would knowledge of hotel PMS and accounting systems such as Opera and Delphi , alongside experience of corporate and event billing processes.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare and Medicash, including dental, optical and therapy treatments
• Mental health support through our 24/7 Employee Assistance Programme
• Enhanced maternity, paternity and adoption leave
• Additional family-friendly benefits
• Shopping, entertainment and travel discounts through Perks at Work
• Up to 55% off cinema tickets
• 20% off Nuffield Health and 10% off PureGym memberships
• Travel discounts including TUI and Expedia
• Shopping discounts across high street and online retailers
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Ongoing training and development
• Professional subscriptions paid
• Financial wellbeing support and preferred rates on salary finance products
• Structured career pathways and opportunities across Compass Group

Why Join Us?

This is a great opportunity to join a role that has portfolio-wide visibility , supporting a diverse collection of venues and working closely with finance, sales and operational teams across The Venues Collection.

You'll play an important part in protecting cash flow, reducing bad debt and helping our venues operate commercially and effectively. With exposure across conference, events and accommodation businesses, no two days will look quite the same.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.