Operations Manager

Overview The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as ensure overall service quality to maximize customer retention. Key Performance Indicators Customer Satisfaction & Retention Technician Retention Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing) Team Safety Performance Route Completion Branch Schedule Efficiency Sales Growth Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal Duties and Responsibilities Oversee ongoing technician training, coaching, development, and regular cadence of accountability, to maximize technician success and retention. Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels. Review and evaluate ongoing technician performance via ride‑alongs and audits. Respond diligently and compassionately to customer concerns. Ensure overall service quality to maximize customer retention. Fill in periodically on customer appointments to help close temporary staffing gaps. Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively. Ensure safety standards are met or exceeded and all operations comply with regulatory requirements. Monitor and maintain inventory levels of pest/termite control and home services products. Required Qualifications High school diploma or GED. Adept at problem solving and identifying practical solutions, ability to effectively lead and motivate others, aptitude for basic/intermediate math for sales/service calculations, strong communication skills (verbal, written, presenting), ability to build rapport and establish trust with customers and employees. Maintain licenses/certificates required by federal, state, and/or local regulations. Maintain a valid driver’s license. Physical Demands and Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling or repositioning objects; sitting, climbing, balancing, stooping, kneeling, crouching, crawling. Working in damp/dusty locations, confined spaces, narrow aisles, passageways; stairs, ladders, scaffolding, ramps, poles. Operating a motor vehicle safely, ensuring vehicle and equipment are maintained and clean; wearing personal protective equipment, including OSHA‑compliant respirators. Working with healthy vision; tolerating seasonal weather extremes. Flexibility with working hours, including evenings, weekends, rotating on‑call schedule, and extended (50‑60 hrs/wk) schedule during peak season. Travel Requirement Travel up to 100% of time within assigned territory(s). Compensation Base Pay Range: Yearly: $57,000.00 – $92,000.00. Pay may vary by location, skills, experience, and may be affected by overtime, incentives, commissions, performance, and route assignment. Benefits Overview All Full‑Time Colleagues qualify for comprehensive benefits beginning day 1, including health, dental, vision, disability and life insurance, 401(k) plan with company match, vacation, sick days, company holidays and floating holidays, and other wellness programs. Part‑Time Colleagues qualify for most benefits after meeting certain criteria. EEO Statement This company is a Drug‑Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. California residents, review your privacy rights. #J-18808-Ljbffr