Service Advisor

Job Description

Job Description

Recognized as one of the top dealer groups in the nation -- SouthWest Auto Group is growing it's sales team with top talent. We invest in employees that show loyalty and offer the opportunity to grow & prosper from within. We are on the hunt for motivated and driven candidates who are ready to learn. We will teach you proven sales tactics and how to grow your book of business quickly.

We offer a paid training program. No automotive experience is required. Candidates that have worked in retail, hospitality or the service industry are encouraged to apply.

As an experienced Automotive Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service.

What We Offer

• Competitive Compensation Packages
• Mentorship and coaching
• Excellent Opportunities for Career Growth
• We’re all on the same Team atmosphere
• Medical, Dental, Vision, Life and AD&D for both employee and family
• Vacation, Holiday, Illness PTO options

What We Offer

• Competitive Compensation Packages
• Mentorship and coaching
• Excellent Opportunities for Career Growth
• We’re all on the same Team atmosphere
• Medical, Dental, Vision, Life and AD&D for both employee and family
• Vacation, Holiday, Illness PTO options
• Employee discounts

RESPONSIBILITIES:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

REQUIREMENTS:

• Organized and friendly personality
• Dealership experience is preferred
• Knowledge of dealership drive lane