Qualified Mental Health Professional (QMHP)/Case Manager

Job Description

Job Description

• Bachelor's level degree in social work or related mental health fields.
• 1 year related field experience preferred.
• Spanish a plus

*Salary based on experience

Reports To: Clinical Director & Program Manager
Primary Responsibilities:

• Case Management
• Skills Training (some experience preferred)
• The primary services are to be provided via direct involvement with the client and other family members. The Clinical staff member is required to provide family preservation services and/or assessments. The requirements associated with this primary responsibility are:
• Effective joining with the family and initiation of services
• Provision of the quantity of sessions assessed as needed and appropriately authorized.
• Provision of 24/7 on-call supports for all assigned families.
• Provision of family sessions using family-centered practices.
• Provision of a holistic assessment of needs and practical suggestions for change.
• Provision of the services with a variance of days/hours.
• Observation of appropriate personal and professional boundaries.
• Provision of service or individualized treatment plan that is based on an effective assessment.
• Development of services with families defined as resistant or oppositional to services.
• Provision of activity and participation-based interventions and approaches that are developed from training materials, experience, families' successes, and peers.
• Provision of a closure and aftercare plan for each family/client.
• Maintain required confidentiality regarding client case materials in compliance with NDTC and HIPAA standards.
• Documentation and Recording.
• Provide the required contact/daily reporting data, reports, plans of service or treatment, and court reports, etc., on time and in a form that meets the needs of the family, referring agency, and requirements of NDTC. The requirements associated with this primary responsibility are:
• Initial Contract and NDTC Required Documents
• Progress Notes - PIE format with family or client participation and signature Service or Treatment plan
• Discharge Summary
• Court or other contract requested reports or forms
• Serious and Critical Incident reports
• Build and maintain positive relationships with personnel from referring/collateral agencies. The requirements associated with this primary responsibility are:
• Seek honest answers to all of their inquiries, and problem solve with the individuals if necessary.
• Provide all the initiation of services requirements of the referral agency and NDTC.
• Maintain weekly contact and respond to all calls and inquiries from the referring collateral. Participate in, and guide when appropriate, the monthly meeting or collateral team meeting.
• Provide the prediction of and the education regarding the developmental stages and the behaviors expected as a result of an internal value change treatment process.
• Maintain professionalism regarding demeanor, dress, communication, style, and overall manner.
• Provide guidance for the family in their interaction with referring agencies, and other community organizations as needed.
• Individual Supervision and Team/Peer Supervision.
• Participate in individual and team supervision as scheduled - usually weekly. The requirements regarding individual supervision are:
• Maintain punctuality and frequency of all scheduled supervisions with the Program Manager, Clinical Director, or designee.
• Prepare with the required materials or items.
• Provide the up-to-date necessary personnel file requirements. Effectively participate in and utilize crisis and field supervision.
• The requirements regarding peer supervision via the team process are:
• Timely attendance at all team meetings.
• Participation in all meeting components.
• Participate and support the Clinical Staff peer development process by respectfully addressing areas of concern for peer professional development and team performance issues.
• Staff each case monthly in a team or individual supervision
• Chair (lead) or record the minutes for the team meeting when assigned.
• Follow the NDTC conflict resolution process of direct, honest, and respectful communication.
• Specialist Services
• Provide specialist services per assignment or direction. The requirements of this responsibility are contract or task-specific and correlate with the function of the specific assigned task. The specialist services may include, but are not limited to:
• Assessments, such as Comprehensive Behavioral Health Assessments, Comprehensive Child and Family Assessments, and Competency Restoration
• Administrative tasks, such as training or field supervision of new or tenured staff peers, review and editing of peer records and documentation, marketing and education presentations, training and development for the region or team meetings, and completing the authorization process for referrals.
• Development and leadership of groups, such as contract-specific specialty groups and community support groups.
• Provision of intensive in-home services per state or contract-specific service definitions. Refer to the relevant addendums.