House Liaison

Job Description

Job Description

Organization

Founded in 2003, AMI Housing is a California-based nonprofit organization whose mission is to enhance the lives of people with mental illness through housing, employment, and supportive services.

Summary of primary job functions

House Liaison roles are based on the program property and are designed to support participants in various transitional and permanent supportive housing programs throughout Placer and Nevada County. This role will focus on a transitional supportive housing initiative that accommodates individuals in Newcastle, CA. Key responsibilities include welcoming and orienting new residents, managing the daily operations of the residence, facilitating house meetings, and collaborating closely with community partners and AMI Housing service coordination staff.

The House Liaison will have a private room on the property at 2/3 of the fair market rate ($79.46 / week). This position is expected to occupy and reside on the property on a nightly basis, provide essential property management services, do minor chores around the property, report both verbally and in writing to the AMI Housing, Inc. staff regarding any issues and concerns that arise at the property, check in on program participants, at the direction of AMIH staff, when they might be experiencing a struggle, and provide supportive services to tenants should an emergency arise (i.e. call 911).

This position has a required schedule, and the House Liaison must remain onsite during shift.

Examples of essential duties (may include, but are not limited to) the following:

• Welcome and provide orientation to new residents. Interact with residents and monitor their overall well-being, ensuring residents follow program rules and safety protocols as required.
• Provide on-the-spot support that is helpful to residents and consistent with the program's philosophy.
• Attend to the safety, health, and well-being of participants. When necessary, provide prompt intervention in a crisis to de-escalate the situation. Notify the required person, support system, first responders, and crisis workers to resolve the problem when indicated.
• Assist and empower residents in meeting their goals, needs, and services and coordinate with their providers for case management (service coordination).
• Work collaboratively with the resident’s support system (e.g., family, and demonstrate respectful and effective communication with others through various formats (verbal, written, and electronic).
• Link residents to community services that will enable them to live independently
• Assist with organizing, facilitating, guiding weekly house meetings and supporting residents in resolving conflicts or disagreements.
• Assist residents in weekly meal planning, grocery shopping, and other daily tasks.
• Submit and track maintenance tickets for each unit as necessary.
• Complete minor repairs on property units and arrange for necessary repairs to properties in collaboration with the Property Manager and facilities technician.
• Minor maintenance of properties, including landscaping and snow removal.
• Assist with the management of evictions and the process of residents vacating units.
• Coordinate monthly social outings for residents and safely transport them to and from activities.

Skills:

• Knowledge and ability to perform general household maintenance and repairs.
• Familiarity with best practices, including but not limited to harm reduction, trauma-informed care, and motivational interviewing concepts and strategies.
• Strong capacity to build strong relationships with various program participants, colleagues, and community members.
• Solid written and verbal communication skills. Strong conflict resolution skills and demonstrated ability to deal with sensitive situations tactfully and diplomatically. Able to depersonalize any program resident complaints and remain calm.
• Must multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.
• Attention to detail and ability to review documentation for accuracy and completeness.

Ability to:

• Promote a positive living environment.
• Continuously sit at a desk and stand at the counter for long periods. Intermittently twist and reach office equipment; write and use a keyboard to communicate through written means; run errands; lift light weight.
• Continuously sit at a desk for long periods; intermittently walk, stand, bend, climb, squat, twist, and reach while retrieving or returning files or making field visits. Intermittently twist to get equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see with correctable acuity sufficient to read characters on a computer screen; hear and speak with correctable enough understanding to communicate with clients; and lift moderate weight.
• Make rapid and accurate arithmetic calculations, including addition, subtraction, multiplication, and division.
• Understand and apply complex laws and regulations.
• Understand the organization and operations of the AMIH and community partners as necessary to assume assigned responsibilities.
• Operate a variety of office machines/computers and software systems.
• Perform a variety of household cleaning tasks without difficulty.

Education//Background:

• Minimum of 18 years of age.
• High School Diploma or equivalent.
• At least one year of related work or personal experience in mental health.
• Bilingual fluency (English/Spanish) is preferred.
• Complete and pass pre-employment background checks (Fingerprints, drug and alcohol testing, and criminal background checks.)

Work experience may include:

• Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services.

Licenses and Certification:

• Possess a valid driver's license with a clean driving record as required by the position.
• Proof of adequate vehicle insurance and medical clearance may also be required.
• Must agree and sign an Employee Onsite Agreement as required as a condition of employment.

Computer Proficiency:

• Moderate computer proficiency (i.e., Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, App Folio, DocuSign, Google Docs, Internet, and Calendar) to complete daily duties within the expected timeframes with little to no supervision.

Personal Characteristics:

• Be welcoming and supportive. Displays a solid desire to advance the agency’s mission and help people with mental illness improve their lives by becoming independent, successful community members.