Airline Customer Service Supervisor for Prestigious International Airline in New Jersey (EWR) $[...]

Airline Customer Service Supervisor Prestigious International Airline located in Newark, NJ (EWR). Compensation: $23.25/hr plus $4.60 Health Variance. Job Location: Newark, New Jersey, United States. Job Overview The Airline Supervisor assists the Airline Account Manager with airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Key Responsibilities Assist the Airline Account Manager with airline operational and administrative processes. Coordinate with airline client/station manager to meet high quality standards. Handle daily operational issues such as delays and cancellations. Maintain thorough knowledge of airport operations (arrivals, departures, ticket counter). Support airline reservations and ticketing functions. Required Skills and Qualifications Excellent leadership abilities. Excellent organizational skills. Excellent focus on customer and client satisfaction. Excellent critical thinking ability and analytical skills. Minimum 18 months airline operational experience preferred. Minimum of very good rating on most recent evaluation. Ability to work under pressure and meet extreme deadlines. Effective verbal and written communication skills. Ability to solve daily problems and make quick decisions within the operation. Knowledge of airport operations and airline reservations. Flexible and promotes positive attitudes from subordinates. Computer skills (Word, Excel), typing, and ticketing experience. Occasional lifting up to 70 lbs. At least 18 years old, high school diploma or GED. English proficiency; other languages may be required. Basic math skills (addition, subtraction, division, multiplication). Physical ability to stand, bend, squat, reach, grasp, and lift up to 70 lbs. Reading and comprehension of reference materials, instructions, policies & procedures. Education and Experience Minimum 18 years old with high school diploma or GED. Minimum 18 months airline operational experience preferred. Employment Conditions Conditions of employment will be discussed during the interview process. Work Schedule Shift: 7:10 PM – 11:10 PM. 5 days a week; weekends and holidays required. Travel and Physical Requirements Occasional lifting up to 70 lbs; regular standing and movement required. Benefits $23.25/hr plus $4.60 Health Variance, parking, uniform, and voluntary dental, vision & 401K. #J-18808-Ljbffr Hallmark Aviation Services