New Agent Success Manager - Merchant Services

We're Hiring: New Agent Success Manager PayBright | Full-Time | $70,000–$80,000 + Performance Bonuses Location: Raleigh, NC (Hybrid/In-Office) or Remote in Select States Only About PayBright PayBright is a growing provider of end-to-end payment processing solutions, helping businesses succeed through reliable technology, innovative products, and strong partnerships. At PayBright, we believe success starts with doing things the right way. Our commitment to honesty, tenacity, and reliability drives how we support our merchants, agents, and industry partners. We're looking for an experienced, energetic, and highly organized New Agent Success Manager who understands the merchant services industry and knows what it takes to help payment processing agents succeed. This is an opportunity to play a critical role in developing new PayBright agents, accelerating their early production, and establishing the foundation for long-term success. IMPORTANT: Merchant services industry experience is REQUIRED. Candidates without direct experience in the merchant processing or payment processing industry will not be considered. REMOTE LOCATION REQUIREMENT: Remote applicants will ONLY be considered if they reside in one of the following states: Arizona, Florida, Georgia, Indiana, Kentucky, North Carolina, Pennsylvania, Texas, or Virginia. Applicants residing outside these states will not be considered for the remote position. Candidates located in the Raleigh, North Carolina area should expect to work from our Raleigh office at least four days per week. The Opportunity As our New Agent Success Manager, you'll own the onboarding and early development experience for new agents during their first 60–90 days with PayBright. Your mission is to help new agents get up to speed, confidently navigate our systems and products, and begin generating business as quickly and effectively as possible. You'll serve as a trusted resource, coach, and primary point of contact—helping agents understand our processes, overcome early challenges, and successfully navigate their first deals. If you have a strong background in merchant services, enjoy coaching and developing sales partners, and take pride in turning new relationships into productive, long-term partnerships, we'd like to hear from you. Key Responsibilities • Own the onboarding experience for new agents throughout their first 60–90 days with PayBright. • Conduct onboarding and kickoff calls to establish expectations, identify goals, and develop actionable 30-day success plans. • Deliver practical training on payment processing, PayBright's systems, pricing structures, merchant applications, documentation, and POS solutions. • Guide new agents through their initial deals, providing hands-on assistance with product demonstrations, pricing questions, merchant objections, and application workflows. • Proactively identify obstacles that could delay agent activation and take ownership of resolving issues. • Partner with Relationship Management, Sales Operations, the POS Desk, and Support to ensure a smooth and efficient onboarding experience. • Monitor key performance indicators, including agent activation, time to first deal, application quality, and early production. • Maintain accurate CRM records, document agent progress, and follow through on commitments and action items. • Reinforce PayBright's standards, processes, and expectations while building strong, productive agent relationships. • Identify opportunities to improve onboarding, training, communication, and overall agent success. Required Qualifications Merchant Services Industry Experience Is Mandatory To be considered for this position, candidates must meet the following requirements: • Bachelor's degree required or equivalent experience. • Minimum of 5 years of professional experience in sales, relationship management, customer service, or administrative support within the merchant services or payment processing industry. • Strong working knowledge of payment processing fundamentals, POS systems, payment terminals, merchant processing statements, residuals, Merchant Processing Applications (MPAs), and merchant onboarding workflows. • Demonstrated experience coaching, training, mentoring, or developing business partners, sales professionals, or agents. • Excellent communication and relationship-building skills, with the ability to explain complex processes in a clear, practical manner. • Highly organized and proactive, with a strong ability to manage multiple agents, priorities, and follow-up activities. • A strong sense of accountability and ownership, with a commitment to seeing issues through to resolution. • Experience using CRM platforms such as Zoho, Salesforce, HubSpot, or similar systems. • Ability to work effectively in a fast-paced, growing organization where communication, execution, accountability and follow-through matter. • Must reside in an eligible state if applying for the remote position. Preferred Qualifications • Experience supporting an agent, ISO, dealer, or independent sales organization channel within the merchant services industry. • Familiarity with payment processing providers, POS platforms, and solutions such as Clover, Shift4, or Harbortouch. • Experience helping agents build portfolios, increase production, or navigate merchant acquisition and onboarding. • Comfort working in a Mac OS environment. Work Location PayBright offers two location options for this position: Raleigh, NC — In-Office/Hybrid Candidates in the Raleigh, North Carolina area will be expected to work from our Raleigh office at least four days per week. Remote — Eligible States Only Full-time remote candidates will ONLY be considered if they currently reside in one of the following states: Arizona, Florida, Georgia, Indiana, Kentucky, North Carolina, Pennsylvania, Texas, or Virginia. Applicants residing outside these nine states are not eligible for the remote position. Compensation & Benefits Annual Salary: $70,000–$80,000, plus performance-based bonuses. Benefits include: • Medical, dental, and vision insurance • Paid time off • Paid holidays • Sick leave • Parental leave • 401(k) retirement plan with company matching Our Culture At PayBright, we value honesty, tenacity, and reliability. We believe strong partnerships are built through clear communication, accountability, and consistent execution. We take ownership, follow through on our commitments, and hold ourselves to high standards. We work collaboratively to deliver an exceptional experience for our agents, merchants, and partners. We're looking for someone who embodies these values and understands that helping our agents succeed is an essential part of helping PayBright grow. Ready to Make an Impact? If you have the merchant services experience, relationship-building skills, and passion for developing successful agents, we invite you to apply. Join PayBright and help build stronger partnerships, accelerate agent production, and deliver payment processing done right. PayBright is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.