Program Fidelity & Quality Coach

Program Fidelity Specialist Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models. Job Summary The Fidelity Specialist plays a key role in supporting the Quality Management (QM) department’s monitoring of Housing & Community Integration (HCI) and other community-based programs by monitoring program fidelity, adherence to evidence-based models, and compliance with HUD, CoC, and funder standards. This position ensures that community-based programs deliver services consistent with established practices, regional best practices, and internal quality frameworks. The role focuses on evaluating program operations, participant experience, and service delivery workflows to identify areas for improvement and strengthen program alignment. The Fidelity Specialist conducts near real-time data quality reviews, supports Corrective Action Plans (CAPs), provides targeted coaching and technical assistance to program team members, and collaborates with internal and external partners to enhance service quality and system coordination. This is a non-supervisory role designed to support program excellence and fidelity to housing best practices such as Housing First and evidence-based housing program navigation and retention strategies. Skills/Requirements: High school diploma or GED required. Associate degree or higher in social services, public administration, behavioral health, or related field preferred. Minimum of two (2) years of experience with evidence-based housing project types (RRH, PSH, ES, etc.), homelessness services, or quality assurance required. Minimum of two (2) years of professional experience working with integrated behavioral health service delivery to vulnerable populations including but not limited to those experiencing HUD-defined homelessness, Serious Mental Illness (SMI) designated, and substance use disorder (SUD) treatment recovery required. Basic excel analytic experience, required (pivot tables, create data visualizations using excel, etc.) Valid identification required. Level One Fingerprint Clearance Card, required. HMIS, SPDAT, Housing First, or related certifications preferred. CBI Offers an excellent benefits package! Generous PTO accrual ( 5 weeks! ), Medical, Dental, Vision, Disability, Life, Supplemental plans Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more! Very Competitive pay rates CBI is growing and expanding our services! We are experiencing tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field. *For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! * CBI Values your Career and have lots of growth opportunities! Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve. About our Culture, commitment to employees! We are looking for driven and compassionate individual’s that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure. We know life happens, that’s why we all start with a 5-week PTO plan as well as a wide range of unique benefits! Our Facilities. Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a “no wrong door” treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care. CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is Possible #J-18808-Ljbffr Community Bridges Inc.