Patient Access Representative

Patient Access RepresentativeAllina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:0.5 FTE (40 hours per two-week pay period)8-hour day/evening/night shiftsEvery other weekend rotationSchedule:Week 1 = 3:00pm-11:30pm Saturday, Sunday, Monday, FridayWeek 2= 3:00pm-11:30pm TuesdayJob Description:Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.Principle Responsibilities:Greets and welcomes patient in person.Collects demographic and insurance information.Checks in or interviews patient to complete appropriate paperwork.Directs patient to their appointment or procedure.May assist in scheduling add-on appointments.Verifies eligibility and benefits information for payers and interprets results.Obtains signatures from patients as needed.Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.Refers complex questions as needed.Uses resources, tools and procedures to complete accounts in assigned work queues.Assists patient in completion of request for information forms and submits to appropriate department.May gather medical record information from all departments for collection.May mentor new staff.Other duties as assigned.Required Qualifications:Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description0 to 2 years of customer service experience0 to 2 years of general office experience0 to 2 years of experience using computer including Microsoft Word, Excel, and OutlookPreferred Qualifications:High school diploma or GED0 to 2 years of knowledge of the components of revenue cycle and health care insurancePhysical Demands:Light Work:Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequentlyPay Range: $20.69 to $28.00 per hourThe pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Benefits include:Medical/DentalPTO/Time AwayRetirement Savings PlansLife InsuranceShort-term/Long-term DisabilityVoluntary Benefits (vision, legal, critical illness)Tuition Reimbursement or Continuing Medical Education as applicableStudent Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness ProgramAllina Health is a 501(c)(3) eligible employer