Guest Advocate - 11am-7pm Monday thru Friday

Job Description

Job Description

The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. We offer a safe home and supportive services that assist survivors and their children on their journey out of abuse. The Guest Advocate is responsible for carrying assigned caseload and assisting victim/survivors of domestic and sexual violence, human trafficking and stalking within the shelter program through advocacy, case management services, providing referrals and resources specific to guests. Assist with the daily operations of the shelter, including intake and care of guests, ensuring smooth execution of routine responsibilities and procedures and supporting staff and volunteers. DUTIES AND RESPONSIBILITIES:Manage caseload of participants/and families, partnering with each to identify goals, develop plans, and coordinate access to appropriate services and resources for successful completion of programAnswer calls on the crisis line and provide crisis intervention information, safety planning and advocacy to caller; complete required intake documentationAssist with daily operations and upkeep of the shelter to ensure safe and welcoming environment for guests, volunteers and staff.Deliver trauma informed crisis intervention services, offer immediate support, respond promptly to crisis situations, and connect guests to appropriate resources as neededFamiliarize guests and their children with the shelter and ensure their initial needs are metDocument/chart all information regarding crisis calls and direct services as required by policy and procedureAdvocate with community resources to enhance continuity, accessibility, and accountability of servicesAssist in creating a positive cultural environment of personal leadership, communication and teamwork within the shelter and throughout the organizationBe available for emergencies and respond appropriatelyEXPERIENCE:High School Diploma or equivalentAssociate or Bachelor's degree in social work, counseling, psychology or related field preferredExperience in domestic violence or sexual assault field, volunteer experience or related experience is suggestedQUALIFICATIONS:Able to successfully handle multiple demands and perform effectively despite changing prioritiesOne year experience in social services preferredBilingual a plusAbility to work an occasional extra shift as neededMust be able to sign The Spring's Statement of FaithMust have valid Oklahoma driver's license KNOWLEDGE, ABILITIES AND SKILLS:Willing and able to develop relationships with guests and their children within professional boundariesCommitment to maintaining client confidentiality and ethical standardsWilling and able to work both independently and as a team memberComputer experience required. Proficiency with Microsoft Office SuiteExcellent attention to detailMaintain boundaries, both professional and personalThe Spring is committed to providing a benefits package that strives to meet the needs of its employees and their dependents. Full time employees receive medical, dental and vision, 401(k), paid time off and holidays. The Spring is proud to be an equal opportunity employer Male/Female/Disabled/VeteranMust be able to pass a 7-year background check.  Any job offer will be based on the results of the background testing.  A felony does not automatically exclude you from consideration.