I9 Compliance Specialist
$17 per hourHRU Inc Technical Resources
Job Title: Remote I-9 Verification Specialist Company: General Motors (through staffing partner) Duration: 3-Month Contract Pay Rate: $17/hour Location: Fully Remote (U.S.) Key Responsibilities:
- Conduct scheduled video-based document reviews via Microsoft Teams with new hires within required legal timeframes.
- Examine original identity and work authorization documents presented by employees, confirming they appear genuine and relate to the individual.
- Accurately record document details and complete Section 2 in GM systems (e.g., Workday and/or designated I-9 platforms), following standard operating procedures.
- Ensure all Section 2 verifications align with USCIS, DHS, and E-Verify requirements, including use of acceptable documents and photo requirements where applicable.
- Follow standard work, checklists, and quality controls to minimize errors, late completions, and rework.
- Flag discrepancies, incomplete information, or potential issues and escalate according to defined workflows.
- Provide a welcoming, professional, and empathetic first impression of GM, explaining the I-9 process in clear, plain language.
- Guide new hires through what to expect in the session, the types of documents required, and next steps if follow-up is needed.
- Manage appointment schedules, reminders, and follow-ups to help new hires complete their verification on time.
- Partner closely with Talent Acquisition, People Services, and Onboarding teams when questions or complex scenarios arise.
- Work from a remote/virtual environment, managing a steady queue of Teams appointments and related system work.
- Adhere to defined SLAs, productivity, and quality targets (e.g., handle time, error rates, on-time completion).
- Protect confidential and sensitive personal information, strictly following GM's data privacy and information security standards.
- Education/Experience: High school diploma or GED required.
- Demonstrated attention to detail, with a track record of following structured processes and checklists.
- Strong verbal and written communication skills, with the ability to explain policies simply and respectfully.
- Comfortable using Microsoft Teams and other collaboration tools in a virtual setting.
- Proven ability to work independently in a remote environment, managing time and priorities effectively.
- Experience with Form I-9, E-Verify, or employment eligibility verification in the U.S.
- Familiarity with HR systems (e.g., Workday or similar HRIS) and/or case management tools.
- Background in high-volume, service-oriented environments (shared services, call centers, or onboarding teams).
- Process oriented : Follows standard work precisely; comfortable with checklists and documentation.
- Strong attention to detail : Catches discrepancies and errors; double-checks work before completion.
- Personable and empathetic : Creates a welcoming, supportive environment for new hires; handles sensitive situations with care.
- Customer-focused : Balances compliance with a positive new hire experience.
- Confidentiality & integrity : Handles personal data and identity documents with discretion and professionalism.
Vacancy posted 4 days ago
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