Senior Product Manager, Venues - Resy

Job ID: 26014734Posted: 2026-10-14Location: New York, NY, United States; Chicago, IL, United StatesSalary: $123000 - $215250 annually + bonus + benefitsJob Function: ProductSchedule: Full timeShift: DayWorkplace: HybridCareer Area: ProductCompany: American ExpressDescriptionResy is seeking an experienced Senior Product Manager to help shape and deliver products that power the day-to-day operations of our venue partners.Our Venue products provide the tools that restaurants, wineries, and other hospitality venues rely on to manage their businesses and deliver exceptional hospitality. Through Resy OS, venue operators can configure user permissions and service settings, manage reservations and tables, understand their guests, and access real-time data and insights—all while delivering a seamless guest experience.As a Senior Product Manager, you will own the strategy and roadmap for a key area of the Venue Product experience. You will partner closely with Engineering, Design, Data, and business stakeholders to deeply understand venue needs, identify opportunities, prioritize investments, and deliver products that create meaningful value for our venue partners and the business.You will play an important role in connecting customer insights, business priorities, and technical opportunities to clear product decisions. You will lead products from discovery through launch and iteration, use data and customer feedback to measure outcomes, and collaborate across the Venue Product organization to create coheResponsibilitiesOwn product strategy and roadmap: Develop the strategy and roadmap for a key area of Venue Product, translating customer needs, business objectives, and technical opportunities into clear priorities and product plans.Represent the voice of our venue partners: Build a deep understanding of venue operators, their workflows, and evolving needs through direct customer engagement, research, data, and partnership with customer-facing teams.Understand the market: Develop a strong understanding of the hospitality technology landscape, emerging customer needs, and competitive trends, and use those insights to identify product opportunities.Lead end-to-end product development: Drive products and features from discovery and definition through development, launch, measurement, and iteration in close partnership with Engineering and Design.Own product outcomes: Define success metrics and use qualitative and quantitative insights to evaluate product performance, understand customer behavior, and inform ongoing prioritization and iteration.Drive cross-functional collaboration: Partner closely with Engineering, Design, Data, Operations, and other business stakeholders to align on priorities, navigate tradeoffs and dependencies, and deliver high-quality customer experiences.Prioritize product investments: Balance customer value, business impact, technical complexity, risk, and long-term scalability when making product decisions and prioritizing the roadmap.Enable high-quality execution: Establish clear requirements and outcomes, proactively identify risks and dependencies, and help teams navigate ambiguity throughout the product development process.Partner on risk, compliance, and privacy: Work closely with relevant stakeholders to ensure product enhancements meet applicable compliance, privacy, and risk standards.Contribute to product culture: Share insights and best practices, contribute to strong product thinking across the team, and foster a culture of curiosity, accountability, collaboration, and continuous improvement. Qualifications3–5 years of experience in digital product management, with a track record of delivering impactful products or features.Demonstrated ability to develop product strategy and roadmaps and translate business objectives, customer needs, and insights into clear priorities.Experience leading end-to-end product development, from discovery and requirements definition through launch, measurement, and iteration.Strong analytical skills, with experience using qualitative and quantitative data to inform product decisions and measure outcomes.Strong product judgment and a passion for technology, customer experience, and building products that solve meaningful problems.Experience partnering closely with Engineering and Design, with an understanding of technical concepts, user experience, and modern product development practices.Strong written and verbal communication skills, with the ability to clearly articulate product strategy, priorities, requirements, and tradeoffs to technical and non-technical audiences.Demonstrated ability to build strong cross-functional relationships and influence stakeholders without direct authority.Ability to thrive in a fast-paced environment, navigate ambiguity and change, and bring structure to complex customer and business problems.Creative and strategic problem-solving skills, including the ability to identify opportunities in evolving or undefined problem spaces.Thoughtful approach to product decisions, with an understanding of how to identify, assess, and navigate risk. About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.