Deskside Support Technician
ICONMA
Deskside Support Technician
Our client, a IT Services and Consulting company, is looking for a Deskside Support Technician for their West Point, PA location.
Responsibilities:
- The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
- They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
- Accountable for Asset management of end user devices
- Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
- Perform onsite installations or replacements of various hardware components and software repair
- Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution
- Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Requirements:
- Strong technical knowledge of desktop operating systems and software applications
- Experience providing deskside support to end-users in a corporate environment
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
- Familiarity with remote access tools and techniques
- Ability to manage multiple priorities and work effectively under pressure
- Level 2 onsite support for complex customer issues and requests
- 6.00 Years of Experience
Skills:
- Category Name Required Importance Experience
- Custom Skills Windows Yes 1
- NA Desktop Management Yes 1
- Technical Skills Microsoft Active Directory Yes 1
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 3 days ago
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