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Deskside Support Technician

ICONMA

Deskside Support Technician

Our client, a IT Services and Consulting company, is looking for a Deskside Support Technician for their West Point, PA location.

Responsibilities:
  • The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
  • They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
  • Accountable for Asset management of end user devices
  • Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
  • Perform onsite installations or replacements of various hardware components and software repair
  • Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution
  • Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Requirements:
  • Strong technical knowledge of desktop operating systems and software applications
  • Experience providing deskside support to end-users in a corporate environment
  • Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
  • Familiarity with remote access tools and techniques
  • Ability to manage multiple priorities and work effectively under pressure
  • Level 2 onsite support for complex customer issues and requests
  • 6.00 Years of Experience

Skills:

  • Category Name Required Importance Experience
  • Custom Skills Windows Yes 1
  • NA Desktop Management Yes 1
  • Technical Skills Microsoft Active Directory Yes 1
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
Vacancy posted 12 hours ago
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